Dylan Hensley

Highlighted Achievement: Held a 4.7 average across all reviewing platforms

Responsilities:

• Developed and implemented strategic plans to achieve organizational objectives and drive growth.
• Oversaw day-to-day operations, including sales, marketing, finance, and human resources.
• Led and motivated a diverse team to achieve high performance and productivity.
• Ensure compliance with legal and regulatory requirements.
• Monitored and analyzed financial performance, identifying areas for improvement and cost reduction.
• Established and maintained relationships with key stakeholders, including customers, suppliers, and partners.
• Identified market trends and opportunities for innovation and expansion.
• Fostered a positive work environment that promotes teamwork, creativity, and employee engagement.
• Developed and implemented policies and procedures to enhance operational efficiency and effectiveness.
• Represented the organization in industry events, conferences, and networking opportunities.

Responsibilities:

• Coordinated Private Events and Catering
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Formulated policies and procedures to streamline operations.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Starting off as a server and a kitchen manager, I was promoted right after I graduated college
• As their general manager Caruso’s won their first and second Readers’ Choice Award for Lake Area’s Best Restaurant in the Fort Wayne Area

Responsibilities:

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Analyzed market trends and competitor activities to create competitive advantages.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Improved overall business functions
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.