Dylan Hensley
Titusville,FL
Summary
Experienced Correctional Sergeant specializing in crisis intervention and inmate management. Demonstrates exceptional decision-making abilities and attention to detail while enforcing regulations and maintaining a secure environment. Proven capacity to train and mentor staff, fostering a culture of safety and accountability within correctional settings.
Overview
10
10
years of professional experience
Work History
Deputy Sheriff
Sullivan County Sheriff's Office
Blountville, Tennessee
01.2026 - Current
- Enforced laws and maintained order within the community.
- Responded to emergency calls and provided immediate assistance to citizens.
- Collaborated with local agencies to coordinate law enforcement efforts.
- Prepared detailed reports and documentation for incidents and investigations, ensuring accurate records for legal proceedings.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Adhered to departmental policies and procedures while performing job duties.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
- Participated in continuing education courses related to law enforcement practices.
- Ensured that equipment was properly maintained and operational before each shift.
- Conducted witness and victim interviews to gather critical information, aiding investigations and supporting case development.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Performed administrative tasks such as completing paperwork, filing documents.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Built community relationships through active participation in local events, enhancing trust and cooperation between law enforcement and residents.
- Maintained safe and secure environments for court proceedings.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
Correctional Sergeant
Florida Department Of Corrections
Orlando, FL
07.2025 - 12.2025
- Supervised daily operations within correctional facility environment.
- Managed security protocols to ensure inmate and staff safety
- Conducted regular inspections of facilities for compliance and safety.
- Coordinated inmate activities and schedules to enhance facility order and security.
- Trained new staff on procedures and emergency response techniques.
- Documented incidents and prepared reports for administrative review.
- Collaborated with law enforcement for effective incident resolution.
- Mediated conflicts between inmates to promote a peaceful environment.
- Supervised subordinate officers in their daily duties.
- Reviewed incident reports and other documentation submitted by subordinates.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Conducted random searches for contraband items such as weapons or drugs.
- Enforced discipline among inmates according to established rules and regulations.
- Communicated information regarding security, safety and operations through chain of command.
- Investigated allegations of misconduct by inmates and staff members.
- Searched building and grounds, living quarters and work areas for contraband.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Ensured compliance with departmental policies, regulations and procedures.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Developed and implemented strategies to reduce incidents of violence and inappropriate behavior, contributing to a safer environment.
- Supervised visitation and checked visitors for proper identification and contraband.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Addressed complaints from visitors concerning potential violations of prison policy or procedure.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Facilitated communication between inmates and external parties to support rehabilitation and maintain positive relationships.
- Conducted urinalysis tests on staff and inmates to test for illicit drugs.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
- Issued security badges and passes to guests and visitors.
- Organized recreational activities for inmates designed to improve morale within the facility.
- Coordinated with local law enforcement agencies to enhance collaboration.
- Interacted with community organizations to facilitate reintegration programs for released inmates.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Conducted scheduled headcounts to verify presence of prisoners.
- Supervised and made cell assignments.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Assigned inmates to open and appropriate housing units.
- Maintained order in building and on grounds of prison.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
Correctional Officer
Central Florida Reception Center
Orlando, Florida
10.2022 - 07.2025
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Interviewed inmates to obtain information and assess needs.
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of cell blocks and common areas for contraband.
- Implemented security protocols to maintain order during inmate movements and interactions.
- Documented incidents and prepared reports for review by supervisory staff.
- Assisted in emergency response drills to enhance team preparedness and safety awareness.
- Collaborated with staff to resolve conflicts between inmates effectively and professionally.
- Utilized communication systems to relay important information between departments efficiently.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Gaming Associate
Knighted Gaming
02.2022 - 09.2022
- Enhanced player experience by providing exceptional customer service and maintaining a professional demeanor at all times.
- Ensured game integrity by closely monitoring gameplay and promptly reporting any irregularities or disputes.
- Contributed to casino revenue growth by efficiently managing gaming tables, rotations, and timely payouts.
- Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.
- Promoted responsible gaming practices by identifying potential problem gamblers and referring them to appropriate resources.
- Maintained a safe and secure gaming environment by adhering to strict regulatory guidelines and company policies.
- Strengthened team collaboration through effective communication with fellow associates, supervisors, and other casino personnel during shift changes and critical incidents.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
- Optimized game flow by consistently following established procedures for shuffling cards, dealing hands, and making payouts.
- Expanded knowledge of various games offered within the casino by participating in ongoing training sessions provided by management staff members.
- Exceeded customer satisfaction ratings through friendly interactions with players both on the floor and during breaks in play.
Housekeeping
Walt Disney Coronado Springs Resort
09.2021 - 12.2021
- Maintained high standard of housekeeping with help of contracted maintenance personnel and associates.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Hosting and Prep Chef
Another Broken Egg Cafe
01.2021 - 09.2021
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
- Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
- Contributed to a positive working environment through effective communication and teamwork practices.
Customer Service Representative
Sykes
08.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Associate/Stock Clerk/Meat Department
Food City
03.2020 - 07.2020
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Streamlined the checkout process for faster transactions and improved customer experience.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
Instructor Assistant
Russell County Public Schools
03.2016 - 02.2020
- Boosted student engagement by incorporating interactive activities and group work into lesson plans.
- Enhanced learning experiences for students by utilizing multimedia resources in the classroom.
- Supported lead instructors by preparing course materials, organizing lesson plans, and grading assignments.
- Assisted students with individual needs, providing personalized attention to ensure academic success.
- Promoted critical thinking skills among students through active discussions and real-life problem-solving exercises.
Education
No Degree - Corrections
Florida Correctional Academy
Orlando, FL04-2023
High School Diploma -
Lebanon High School
Lebanon, VA03-2020
No Degree - Criminal Justice
Russell County Career And Technology Center
Lebanon, VA03-2020
Skills
- Critical thinking and problem-solving skills
- Public speaking
- Reading comprehension
- Excellent Customer service experience
- Report writing
- Fingerprinting,
- Evidence collection
- Measuring, Photographing and Sketching a Crime Scene
- Evidence Logging
- Interviewing and Interrogation of suspects and/or witnesses
- Surveillance
- Evidence Preservation
- Contraband Seizure
- Emergency Response
- Crisis Management
- Policy Enforcement
- Crisis intervention training
- Trained in defensive tactics
- Stress Tolerance
- First Aid Training
- Critical thinking and problem-solving skills
- Public speaking
- Reading comprehension
- Excellent Customer service experience
- Report writing
- Fingerprinting,
- Evidence collection
- Measuring, Photographing and Sketching a Crime Scene
- Evidence Logging
- Interviewing and Interrogation of suspects and/or witnesses
- Surveillance
- Evidence Preservation
- Contraband Seizure
- Emergency Response
- Crisis Management
- Policy Enforcement
- Crisis intervention training
- Trained in defensive tactics
- Stress Tolerance
- First Aid Training
- Firearm operations trained
- Conflict resolution skills
- Safety and security enforcement
- Weapons training
- Criminal Justice
- Correctional facility procedures
- Emergency Management
- Substance Abuse Knowledge
- De-Escalation Techniques
- Observation Techniques
- Search Procedures
- Gang Awareness
- Public Safety
- Casino Style Gaming Experience
- Exceptional Teamwork skills
- Law Enforcement
- Corrections
- Firearm Handling
- Management Experience
- Firearm operations trained
- Conflict resolution skills
- Safety and security enforcement
- Weapons training
- Criminal Justice
- Correctional facility procedures
- Emergency Management
- Substance Abuse Knowledge
- De-Escalation Techniques
- Observation Techniques
- Search Procedures
- Gang Awareness
- Public Safety
- Casino Style Gaming Experience
- Exceptional Teamwork skills
- Law Enforcement
- Corrections
- Firearm Handling
- Management Experience
- Security management
- Incident reporting
- Surveillance techniques
- Emergency response
- Conflict resolution
- Inmate behavior monitoring
- Regulatory compliance
- Team supervision
- Safety protocols
- Training and development
- Effective communication
- Situational awareness
- Problem solving
- Time management
- Security procedures
- Records maintenance
- Policy enforcement
- Crowd control
- Conflict management
- Restraint techniques
- Security protocols
- Staff supervision
- Rule enforcement
- Inspections
- Offender escort
- Rehabilitation programs
- Inmate supervision
- Detail management
- Rules of conduct
- Public safety
- Firearms proficiency
- De-escalation techniques
- Inmate transportation
- Inmate movement control
- Officer training
- Inventory counting
- Counseling techniques
- Surveillance monitoring
- Crisis management
- Inmate transport
- Oversee security
- Self motivation
- Interpersonal communication
- Tactical Response
- Resource management
- Adaptability
- Team building
- Multitasking Abilities
- Behavioral management
- Criminal Justice Understanding
- Disciplinary actions
- Contraband inspections
- Reporting and documentation
- Professionalism
- Law enforcement techniques
- Community relations
- Incident documentation
- Risk assessment
- Collaborative communication
- Attention to detail
- Emotional intelligence
- Team leadership
- Accident investigation
- Criminal investigation
- Decision making
- Civil and criminal laws
- Prisoner transport
- Crime scene investigation
- Staff management
- Foot pursuit
- Criminal law
- Crime investigation
- Criminal investigations
- Court testimony
- Law enforcement
- Relationship building and management
- Interview techniques
- Courthouse security
- Civil and criminal law expertise
- Witness interviews
- Incident response
- Emergency management
- Arrest procedures
- Defensive tactics
- Witness interviewing
Awards
- SkillsUSA Member, 2016, 2020
- District SkillsUSA CSI Championship-1st Place, 2018- 2019
- District SkillsUSA Crime Scene Photographer, 2018- 2019
- State SkillsUSA CSI Championship-2nd Place, 2018- 2019
- State SkillsUSA Crime Scene Photographer, 2018-2019
- Jobs for America’s Graduates Member, 2019- 2020
- SkillsUSA Photographer, 2018- 2020
- JAG Vice President, 2019- 2020
Timeline
Deputy Sheriff
Sullivan County Sheriff's Office
01.2026 - Current
Correctional Sergeant
Florida Department Of Corrections
07.2025 - 12.2025
Correctional Officer
Central Florida Reception Center
10.2022 - 07.2025
Gaming Associate
Knighted Gaming
02.2022 - 09.2022
Housekeeping
Walt Disney Coronado Springs Resort
09.2021 - 12.2021
Hosting and Prep Chef
Another Broken Egg Cafe
01.2021 - 09.2021
Customer Service Representative
Sykes
08.2020 - 12.2020
Customer Associate/Stock Clerk/Meat Department
Food City
03.2020 - 07.2020
Instructor Assistant
Russell County Public Schools
03.2016 - 02.2020
No Degree - Corrections
Florida Correctional Academy
High School Diploma -
Lebanon High School
No Degree - Criminal Justice
Russell County Career And Technology Center