Summary
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Dylan Her

Gentry,AR

Summary

Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Work History

Pharmacy Technician

Walgreens
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Maintained clean and organized pharmacy work areas for safety and efficiency.
  • Apply HIPAA practices to the utmost highest standards.
  • Prepared prescription medications accurately under pharmacist supervision.
  • Verified insurance coverage and processed claims for customer prescriptions.
  • Collaborated with team members to enhance customer service experiences.
  • Followed health regulations and safety procedures in daily operations.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Sales Associate

Office Depot
  • Prepared merchandise for purchase or rental.
  • Placed special orders or called other stores to find desired items.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Upsold additional items based on customer interests and needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Participated in training sessions to learn product knowledge and sales techniques.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Provided product information and recommendations to enhance customer experience.

Education

Bachelor in Computer Information Systems - Computer Information Systems

University of Arkansas
Fayetteville, AR
12-2026

Minor in Cybersecurity -

University of Arkansas
Fayetteville, AR
12-2026

Associate of Science - Business Administration

Northwest Arkansas Community College
Bentonville, AR
05-2025

Skills

  • Teamwork
  • Technical troubleshooting
  • Cybersecurity practices
  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Patient confidentiality
  • Pharmacy software proficiency
  • Insurance billing
  • Troubleshooting malfunctioning equipment
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Resolving customer issues
  • Adaptability

Accomplishments

  • Placed 2nd in State Marching Band Competition, 2018, with a team of 30 members against teams of 150+ members.
  • Placed 4th in State Marching Band Competition, 2019, with a team of 40 members against teams of 150+ members.

References

References available upon request.

Timeline

Pharmacy Technician

Walgreens

Sales Associate

Office Depot

Bachelor in Computer Information Systems - Computer Information Systems

University of Arkansas

Minor in Cybersecurity -

University of Arkansas

Associate of Science - Business Administration

Northwest Arkansas Community College

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Dylan Her