Dylan Hernandez
Austin
Summary
Problem-solving focused St. Edward's graduate with experience in operational and technical jobs. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Operations Manager
Amazon
04.2024 - Current
- Implemented a new flow tracker to decrease operational costs by optimizing headcount efficiency. - Oversee and manage a team of 50+ associates in the complex operation process of receiving, sorting, and routing packages to be delivered within operational success requirements. - Ensure Amazon associates are all committed to a culture of safety to prevent injuries and reduce costs.
Human Resources Assistant
City of Austin
07.2023 - 03.2024
- Scanned and filed all files for the 2022 year in 2 weeks. - Co-piloted the development of new Standard Operating Procedures (SOPs) regarding Banner acronyms and rules prior to the Workday implementation. - Worked with Microsoft products and the Human Resource Capital Management system to audit and maintain records in the file room.
Education
Bachelor of Business Administration in Psychology -
St. Edward's University
Austin, TX12.2023
Skills
- Problem Solving Focused
- Highly Analytical
- Empathetic
- Time Management
- Detail Oriented
- Negotiable
- Operations Monitoring
- Planning and Implementation
- Interpersonal Communication
Timeline
Operations Manager
Amazon
04.2024 - Current
Human Resources Assistant
City of Austin
07.2023 - 03.2024
Bachelor of Business Administration in Psychology -
St. Edward's University