Dylan Hess
2463 Cascade Court, Wauconda,IL
Summary
Organized and dependable team member successful at managing multiple priorities with a positive attitude and great character. Flexible and willing to work hard and often. Willing and passionate to take on added responsibilities to meet team goals. Mentors others and aids those in need putting others above myself. Communicates well with customers and team members promoting a healthy, positive work environment, and excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HVAC Assistant
Martin Enterprises
06.2022 - Current
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use of power tools, hand tools and safety equipment.
- Prioritized and accomplished multiple tasks within established time frames.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Maintained positive relationships with local suppliers for cost-effective materials.
- Developed and managed positive relationships with customers to increase customer loyalty.
- Drove trucks in urban and rural areas to expertly make high volume of deliveries.
- Sacrificing long scheduled hours in extreme weather until tasks are finished for customers satisfaction and comfort.
Fulfillment Associate
Target
10.2021 - 06.2022
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Actively listened to customers and team members, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Provides mentoring and training to team members to improve performance.
- Pull and stock fulfillment orders placed by customers within time frames.
- Navigate and plan accordingly to each order to effectively pick merchandise within time goals.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate of Science - Kinesiology
College of Lake County
Grayslake, IL12.2024
High School Diploma -
Wauconda High School
Wauconda, IL05.2021
Skills
- Willingness to learn and serve
- Dedicated, motivated and reliable
- Flexible
- Taking initiative and follows directions with ease
- Problem-solving skills
- Verbal and Written Communication
- Time Management
- Physical Fitness
Certification
Paraprofessional Educator (11/13/2023)
Timeline
HVAC Assistant
Martin Enterprises
06.2022 - Current
Fulfillment Associate
Target
10.2021 - 06.2022
Associate of Science - Kinesiology
College of Lake County
High School Diploma -
Wauconda High School
Paraprofessional Educator (11/13/2023)
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