Summary
Work History
Education
Skills
Timeline
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Dylan Hester

Tucson,Arizona

Summary

Dynamic and results-driven professional with extensive experience at Yamato’s Sushi, excelling in customer service excellence and effective problem-solving. Proven ability to enhance dining experiences through efficient table clearing and maintaining cleanliness standards. Recognized for fostering teamwork and collaboration, ensuring smooth operations in fast-paced environments.

Work History

Lead Busser

Yamato’s Sushi
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
  • Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
  • Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
  • Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
  • Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
  • Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
  • Managed inventory of tableware and linens, guaranteeing sufficient supplies for daily operations.
  • Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
  • Ensured timely replenishment of condiments at each table, keeping all necessary items readily available for diners throughout their mealtime experience.
  • Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
  • Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
  • Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
  • Facilitated swift table turnover during peak hours by promptly clearing plates and debris after meals had concluded.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted wait staff with timely food delivery and guest requests.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted customers with carry-out service.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Greeted customers and provided menus upon arrival to dining room.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Processed payments for orders and provided customers with change.
  • Offered product samples, answered questions and helped customers find items.

Food Waiter

Atria Campana Del Rio
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
  • Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
  • Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
  • Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.

Lead Barista

Dunkin' Donuts Franchising
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Streamlined workflow for barista team members by implementing effective task delegation.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
  • Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
  • Maintained clean and organized workspaces, adhering to health and safety standards.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Pizza Cook

Carusosrestaurant
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
  • Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
  • Demonstrated adaptability by quickly learning new recipes and techniques as menu items evolved, ensuring a seamless transition for customers.
  • Managed time effectively during shifts to prioritize tasks and complete them within designated timelines, minimizing downtime in the kitchen.
  • Unloaded delivery truck to place food items and ingredients in designated space.
  • Ensured consistency in dough preparation according to company recipe standards, resulting in uniform crust texture across all pizzas served.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Supported management in achieving sales targets by actively participating in promotional activities such as sampling events or catering services.
  • Promoted an atmosphere of positivity and professionalism through maintaining high personal standards of cleanliness, punctuality, and work ethic.
  • Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
  • Trained new staff members on proper pizza preparation techniques and kitchen procedures, ensuring consistent quality across the team.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Provided excellent customer service through friendly interactions and addressing any concerns promptly, fostering repeat business.
  • Utilized strong communication skills to coordinate with front-of-house staff regarding special requests or dietary restrictions from customers.
  • Answered Number phone calls per day to take to-go and delivery orders, successfully delivering Number% of orders within Number minutes.
  • Observed pre-delivery procedures for preparing orders, verifying order contents against receipt, boxing, labeling and affixing receipts before dispatching to delivery workers.
  • Participated in routine equipment maintenance checks and deep cleaning tasks to uphold optimal functionality within the kitchen.
  • Maintained adequate ingredient levels throughout shifts by restocking supplies as necessary, preventing delays in order fulfillment.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Stocked front-of-house materials.
  • Contributed to positive online reviews through exceptional pizza quality and memorable customer experiences, increasing brand reputation locally.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Coached new workers on store policies, pizza making, and dough preparation.

Education

Tucson High
Tucson, AZ

Skills

  • Fast-paced environment
  • Cleanliness
  • Sanitation standards
  • Efficient table clearing
  • Turning tables
  • Dining room maintenance
  • Menu design
  • Collaboration
  • Positive attitude
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing
  • Workplace safety
  • Clear communication
  • Customer service excellence
  • Team collaboration
  • Food safety
  • Decision-making
  • Effective problem solving
  • Cleaning procedure

Timeline

Lead Busser

Yamato’s Sushi

Food Waiter

Atria Campana Del Rio

Lead Barista

Dunkin' Donuts Franchising

Pizza Cook

Carusosrestaurant

Tucson High

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Dylan Hester