Dylan Hicks
Seneca,PA
Summary
Results-driven professional with a strong background in the rent-to-own sector and a proven track record in collections and route sales. As an Assistant Manager of Collections, I effectively managed accounts and enhanced customer relationships, contributing to improved collection rates. Transitioning to a Route Sales Representative, I revitalized a struggling route, transforming it into one of the top performers in a short period. My blend of strategic account management and sales expertise enables me to drive revenue growth and foster lasting client partnerships.
Overview
10
10
years of professional experience
Work History
Route Sales Representative
Schwan's Home Service
Titusville, PA
03.2024 - Current
- Route Optimization: Expertise in optimizing delivery routes to enhance efficiency and reduce costs.
- Customer Relationship Management: Strong relationship-building skills that foster customer loyalty and repeat business.
- Problem-Solving: Capable of identifying challenges in a struggling route and implementing effective solutions to drive improvement.
- Performance Analysis: Skilled in analyzing sales data and customer feedback to refine sales approaches and strategies.
- Communication Skills: Excellent verbal communication skills for engaging with customers and conveying product benefits effectively.
- Product Knowledge: In-depth knowledge of Schwan's product offerings to effectively educate customers and drive sales.
- Adaptability: Ability to quickly adapt to changing market conditions and customer preferences.
- Goal Orientation: Strong focus on achieving sales goals and consistently exceeding performance metrics.
Assistant Manager Of Collections
Rent A Center
Franklin, PA
05.2022 - 03.2024
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Trained new staff members on proper collection techniques, policies, and procedures.
Delivery Driver
FedEx
Franklin, PA
06.2021 - 05.2022
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Customer Account Representative
Rent A Center
Franklin, PA
07.2017 - 06.2021
- Recorded and updated customer personal accounts with accurate contact information.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Inventory, stocking, and ordering.
- Fixed broken Merchandise either at store or on location.
- Called Customer's in regards to payments, Delivery, Sales.
- Maintained accurate records of customer interactions, transactions and account changes.
- Ensured that customer accounts were up-to-date and accurate.
Laborer
RenovEx
Barkeyville, PA
05.2017 - 07.2017
- Scrapped Propane tanks of old labels and prepared for painting
- Hung Propane full or empty on a Carousel line
- Removed Bad Valves and replaced with working Valves
- Stacked on pallets and prepared for shipping
Product Delivery Specialist
Rent A Center
Franklin, PA
12.2016 - 05.2017
- Collected payment from customers On delivery, made change and provided receipts.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Achieved consistently high customer scores due to exceptional service.
Delivery Driver
America's Mattress
Lakeland, FL
10.2014 - 11.2016
- Delivered rush merchandise on tight schedules to meet customer targets.
- Contacted customers prior to delivery to coordinate delivery times.
- Unloaded trucks and stacked merchandise within warehouse
- Satisfied record keeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
- Located and selected merchandise to verify against delivery sheet specifications.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays, decreasing calls to support.
Education
Computer Tech
Great Onyx Job Corps
Mammoth Cave, KY11.2014
Skills
- Credit card payment processing
- Adaptive team player
- Route management
- Stockroom procedures
- Technologically savvy
- Conflict mediation
- Customer relations
- Problem-solving abilities
- Route Management
- Sales representation
- Route Planning
- New customer solicitation
- Business transactions
- Sales Development
- Merchandise Sales
- Territory Development
- Sales Goals
- Performance Tracking
- Leads Prospecting
- Vehicle safety
Timeline
Route Sales Representative
Schwan's Home Service
03.2024 - Current
Assistant Manager Of Collections
Rent A Center
05.2022 - 03.2024
Delivery Driver
FedEx
06.2021 - 05.2022
Customer Account Representative
Rent A Center
07.2017 - 06.2021
Laborer
RenovEx
05.2017 - 07.2017
Product Delivery Specialist
Rent A Center
12.2016 - 05.2017
Delivery Driver
America's Mattress
10.2014 - 11.2016
Computer Tech
Great Onyx Job Corps
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