Dylan Hipp
Salem,OR
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Chipotle through expert team leadership and effective problem-solving. Skilled in employee training and development, and customer relationship building, consistently achieving and surpassing sales goals. Demonstrates critical thinking and a positive attitude, driving significant improvements in service quality and team performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Salesperson
Capital Pawn
02.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Structural Welder
Pacific Building Systems
09.2023 - 12.2023
- Removed excess slag with arc-cutting, grinding and using other equipment.
- Used MIG welding on structural supports.
- Kept work area clean and organized.
- Maintained proper usage and care of equipment, resulting in prolonged tool lifespan and reduced maintenance costs.
- Ensured safety compliance by strictly adhering to OSHA regulations during all welding activities.
- Reduced project completion times through efficient planning and prioritization of welding tasks.
- Enhanced structural integrity by executing precise welding techniques on various materials.
- Prepared welding equipment to perform advanced welding work.
- Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
Service Manager
Chipolte
07.2022 - 09.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Enhanced team morale through regular recognition of exceptional performance.
- Mentored junior team members, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Butcher
Mount Angel Meat Co.
06.2021 - 08.2022
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Stocked, rotated and priced merchandise to meet store standards.
- Identified cuts of meat, grading and pricing accordingly.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Ensured quality control measures were consistently met throughout the butchering process.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, and lamb.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
Education
High School Diploma -
West Salem High School
Salem, OR06.2013
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Conflict Resolution
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Employee Relations
- Quality Assurance
- KPI Monitoring
- Workplace Safety
- Documentation And Reporting
- Crew Leadership
- Outgoing and Energetic
- Employee Supervision
- Operational Efficiency
- New Employee Hiring
- Staff Management
- Technical Troubleshooting
Timeline
Salesperson
Capital Pawn
02.2024 - Current
Structural Welder
Pacific Building Systems
09.2023 - 12.2023
Service Manager
Chipolte
07.2022 - 09.2023
Butcher
Mount Angel Meat Co.
06.2021 - 08.2022
High School Diploma -
West Salem High School