Dylan Hipps
Richmond
Summary
Detail-oriented individual with a solid background in safety compliance and effective communication. Recognized for problem-solving abilities and commitment to maintaining high operational standards in customer service environments.
Overview
2
2
years of professional experience
Work History
Assistant Manager
A Beautiful Pools
Richmond
05.2024 - 09.2024
- Assisted in managing daily operations of pool service and maintenance.
- Handled customer inquiries and provided information about pool services.
- Implemented safety protocols to ensure compliance during service operations.
- Monitored service quality to maintain customer satisfaction standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lifeguard
A Beautiful Pools
Richmond
05.2022 - 09.2022
- Monitored pool activities to ensure guest safety and compliance with regulations.
- Provided immediate assistance during emergencies and administered first aid as needed.
- Conducted regular pool inspections for cleanliness and proper chemical balance.
- Enforced pool rules and guidelines to maintain a safe environment for all guests.
- Communicated effectively with guests to address questions and concerns promptly.
- Collaborated with team members to maintain a clean and welcoming pool area.
- Attended training sessions to enhance lifesaving skills and emergency response knowledge.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed regular cleaning and maintenance of pool equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Cleaned, brushed and vacuumed pool to keep clean.
- Filled out incident and accident reports and submitted to supervisor.
- Used training and medical supplies to examine injured people and administer first aid.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Provided assistance to swimmers of varying skill levels.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Observed sections of assigned water zone of responsibility.
- Adhered strictly to emergency action plans.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Recognized swimmers in need of assistance and acted quickly.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
Education
High School Diploma -
George Ranch High School
Richmond, TX05-2025
Skills
- Customer service
- Team management
- Safety compliance
- Conflict resolution
- Emergency response
- Communication skills
- Problem solving
- Adaptability and flexibility
Timeline
Assistant Manager
A Beautiful Pools
05.2024 - 09.2024
Lifeguard
A Beautiful Pools
05.2022 - 09.2022
High School Diploma -
George Ranch High School