Dylan Isaacson
Bow,WA
Summary
As you can see, I am a personable and dynamic bartender with expertise in cocktail preparation and customer engagement, with a strong background in fast-paced service. Skilled in complaint resolution and creating a positive atmosphere. I am an effective multitasker, maintaining composure, humor, and high energy during busy periods, ensuring positive and memorable interactions. I have a great memory and manage tasks timely, according to their pertinence.
Overview
7
7
years of professional experience
Work History
Bartender/Server
The Corner Pub
Bow, Washington
03.2023 - Current
- Crafted and served cocktails
- Enhanced customer experience through exceptional service, promoting a lively and friendly atmosphere for customers.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Barista
The Coffee Barn
Burlington, Washington
11.2020 - 09.2022
- Assisted in training new baristas on beverage preparation and customer interaction.
- Collaborated with team members to create a positive work environment for all staff.
Barista
Big Foot Java
Burlington, Washington
01.2019 - 09.2020
- Oversaw cash register operations, ensuring accurate and timely transaction processing.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Demonstrated steady demeanor throughout high-volume periods and special events.
- Optimized workstations for efficient task execution in high-demand periods.
- Managed and rectified customer issues to strengthen brand loyalty.
Education
GED -
Skagit Valley College
Mount Vernon, WASkills
- Cocktail preparation
- Customer engagement
- Time management
- Complaint resolution
- Fast-paced service
- Upselling techniques
- Suggestive selling
- Responsible alcohol service
- Group reservations management
- New hire training
- Engaging and outgoing personality
- Mixology
- Excellent judgment
- Handling difficult customers
- Anticipating guest needs
- Recipe and menu memorization
- Professional appearance
- Memory retention
- Strong multitasking
References
References available upon request.
Timeline
Bartender/Server
The Corner Pub
03.2023 - Current
Barista
The Coffee Barn
11.2020 - 09.2022
Barista
Big Foot Java
01.2019 - 09.2020
GED -
Skagit Valley College