Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dylan Jackson

Las Cruces,NM

Summary

Proven track record in enhancing guest service and sales at Mour Cocina & Bodega through expert inventory management and superior staff development. Increased sales by upselling, while cultivating strong supplier relationships. Excelled in verbal communication, ensuring customer satisfaction and loyalty. Successful at developing strong business reputations built on knowledgeable and professional service. Performance and detail-oriented and driven to continuously increase customer base and revenue.

Overview

9
9
years of professional experience

Work History

Sommelier, Bartender, Server

Mour Cocina & Bodega
10.2017 - 08.2024
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Implemented new promotional strategies, dramatically increasing business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards, including catering events, weddings, work events, and reservations up to 150 persons at one time.

Server

New India
09.2015 - 05.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported needs of 15-person wait staff who attended to specific needs of countless customers daily for Marathi Indian restaurant with social relevancy and intentionality.

Education

High School Diploma -

Kenai Alternative Highschool
Kenai, AK
05.2011

Skills

  • Supplier Relationship Management
  • Inventory Management
  • Staff Development
  • Supply Restocking
  • Order delivery practices
  • Daily specials memorization
  • Assignment Delegation
  • Marketing initiatives
  • Verbal and written communication
  • Guest service

Languages

English
Native or Bilingual

Timeline

Sommelier, Bartender, Server

Mour Cocina & Bodega
10.2017 - 08.2024

Server

New India
09.2015 - 05.2017

High School Diploma -

Kenai Alternative Highschool

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Dylan Jackson