Overview
Work History
Education
Skills
Timeline
Generic

Dylan Jensen

Saint Cloud,MN

Overview

9
9
years of professional experience

Work History

Bakery Trainer

Panera Bread
08.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.

Assistant Manager

Firehouse Subs
04.2019 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Shift Leader

Toppers Pizza
08.2017 - 04.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Evaluated customer needs and feedback to drive product and service improvements.

Cashier

Schmidty’s
07.2014 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Business Management

Saint Cloud Technical College
Saint Cloud, MN

High school Diploma -

Melrose High School
Melrose, MN
2016

Skills

  • Leadership
  • Employee Performance Reviews
  • Time management
  • Adaptability
  • Creativity
  • Microsoft Word

Timeline

Bakery Trainer

Panera Bread
08.2021 - Current

Assistant Manager

Firehouse Subs
04.2019 - 08.2021

Shift Leader

Toppers Pizza
08.2017 - 04.2019

Cashier

Schmidty’s
07.2014 - 08.2017

No Degree - Business Management

Saint Cloud Technical College

High school Diploma -

Melrose High School

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Dylan Jensen