Dylan Jensen
Saint Cloud,MN
Overview
9
9
years of professional experience
Work History
Bakery Trainer
Panera Bread
08.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
Assistant Manager
Firehouse Subs
04.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Leader
Toppers Pizza
08.2017 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Evaluated customer needs and feedback to drive product and service improvements.
Cashier
Schmidty’s
07.2014 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
No Degree - Business Management
Saint Cloud Technical College
Saint Cloud, MNHigh school Diploma -
Melrose High School
Melrose, MN2016
Skills
- Leadership
- Employee Performance Reviews
- Time management
- Adaptability
- Creativity
- Microsoft Word
Timeline
Bakery Trainer
Panera Bread
08.2021 - Current
Assistant Manager
Firehouse Subs
04.2019 - 08.2021
Shift Leader
Toppers Pizza
08.2017 - 04.2019
Cashier
Schmidty’s
07.2014 - 08.2017
No Degree - Business Management
Saint Cloud Technical College
High school Diploma -
Melrose High School