Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Florida National Guard
Florida Army National Guard
Lakeland, FL
11.2023 - 06.2024
Participated in drills designed to test safety protocols in case of an emergency situation.
Assisted in controlling access to restricted areas.
Attended training sessions to maintain knowledge of updated company policies and procedures.
Delivery Driver
DoorDash
Lakeland, FL
01.2020 - 06.2024
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Technical Support Representative
SYKES Lakeland
Lakeland, FL
06.2020 - 07.2022
Performed regular maintenance checks on customers' systems.
Provided technical assistance to customers through phone, email and chat support.
Troubleshot customer inquiries related to software and hardware issues.
Diagnosed system errors and implemented solutions to resolve them.
Participated in special projects as assigned by management team.
Assisted customers with installation of new hardware and software applications.
Team Member
Publix Grocery Store
Lakeland, FL
10.2016 - 10.2019
Operated cash registers to process payments from customers.
Organized inventory shelves for easy access and maintenance of stock levels.
Resolved customer issues promptly in a professional manner.
Maintained a clean and organized work area throughout shift.
Provided customer service support to ensure satisfaction.
Received, processed, and stocked merchandise in accordance with store policies.
Assisted customers with product selection and ordering process.
Identified opportunities for process improvements within the department.
Adhered to safety guidelines while operating machinery or stocking shelves.