Dylan Johnson
West Palm Beach,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and eager. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Parts Manager
Southern 441 Toyota
01.2019 - Current
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Reduced order processing time with efficient organization of incoming shipments and timely distribution.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved overall department efficiency, implementing better communication channels between team members.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
Valet
Trump Organization
10.2018 - Current
- Located and retrieved vehicles quickly to minimize customer wait times.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
- Resolved customer complaints through calm, constructive communication.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Service Advisor
West Palm Beach Kia
03.2017 - 01.2018
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Schumacher Infiniti Of The Palm Beaches
03.2015 - 03.2017
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Documented problems and corrective actions to maintain records.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Associate of Science - Investment Banking
Palm Beach State College
Lake Worth, FL08.2016
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2014
Skills
Warehouse Operations
Receiving Oversight
Order Fulfillment
Invoice Processing
Lean principles
Safety Management
Fleet Management
Cost Reduction
Interdepartmental Collaboration
Rate negotiation
Expense Tracking
Accounting Software
Customer Service
Certification
Timeline
Assistant Parts Manager
Southern 441 Toyota
01.2019 - Current
Valet
Trump Organization
10.2018 - Current
Service Advisor
West Palm Beach Kia
03.2017 - 01.2018
Service Advisor
Schumacher Infiniti Of The Palm Beaches
03.2015 - 03.2017
Associate of Science - Investment Banking
Palm Beach State College
High School Diploma -
Palm Beach Central High School
Similar Profiles
Noah LayneNoah Layne
Nissan Sales at Southern 441 NissanNissan Sales at Southern 441 Nissan
John CalenbackJohn Calenback
Porter/Shuttle Driver at Southern 441 NissanPorter/Shuttle Driver at Southern 441 Nissan
Yudiliet VillavicencioYudiliet Villavicencio
HHA CAREGIVER at 441 Del Prado Blvd N # 441, Cape Coral, FL 33909HHA CAREGIVER at 441 Del Prado Blvd N # 441, Cape Coral, FL 33909