Dylan Johnson
Sherwood,OR
Summary
Accomplished Sales and Customer Support Specialist with over 11 years of experience in delivering exceptional customer service, increasing sales, and managing client relationships. Proven track record in leveraging CRM systems to drive repeat business and improve customer satisfaction. Adept at problem-solving, objection handling, and closing deals. Seeking to apply sales expertise and communication skills to contribute to a high-performing team in 2024.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
Parker Johnstones Wilsonville Honda
Wilsonville, OR
09.2022 - Current
- Increased internet sales conversion rates by 15% through enhanced customer engagement strategies.
- Achieved a 90% response rate to online inquiries, significantly improving customer satisfaction.
- Boosted repeat business by 25% with personalized follow-up and CRM management.
- Increased sales by delivering tailored vehicle recommendations that met customer needs.
- Surpassed sales goals by showcasing expertise in objection handling, negotiation, and closing strategies.
- Consistently maintained high Customer Satisfaction Index (CSI) ratings.
- Surpassed sales targets, with a 33% in finance product penetration and maintained a 95% customer retention rate.
Key Holder/Sales Associate
Rack Attack
Portland, OR
09.2021 - 09.2022
- Streamlined inventory processes, achieving 99% accuracy in stock levels.
- Drove exceptional customer service from initial interaction through final sale.
- Managed and updated various store records, including invoices, sales receipts, and inventory transfers, enhancing operational accuracy.
- Cultivated a positive and inclusive work culture, driving team cohesion and productivity improvements by 25%.
Assistant Manager
Laughing Planet Cafe
Lake Oswego, OR
06.2013 - 09.2021
- Led a team in delivering high-quality service, ensuring consistency in food preparation, presentation, and customer satisfaction.
- Improved financial operations by managing cash flow and bank deposits accurately.
- Resolved customer concerns, enhancing overall satisfaction and repeat business.
- Fostered a team culture focused on excellence and accountability, driving performance improvements.
Education
High School Diploma -
Skowhegan Area High School
Skowhegan, ME06.2008
Skills
- Client Relationship Management
- CRM Tools (Salesforce, HubSpot)
- Sales & Negotiation
- Problem-Solving
- Verbal & Written Communication
- Adaptability & Collaboration
- Team Leadership & Management
- Product Demonstration
Accomplishments
- Second most Gross annual Sales in North America Locations (Rack Attack)
- Gold Status Sales Representative - Honda Council of Sales Leadership
- Second in overall Unit sales for 2023 (Wilsonville Honda)
- 98.7% year over year CSI Rating (Honda)
Timeline
Customer Sales Representative
Parker Johnstones Wilsonville Honda
09.2022 - Current
Key Holder/Sales Associate
Rack Attack
09.2021 - 09.2022
Assistant Manager
Laughing Planet Cafe
06.2013 - 09.2021
High School Diploma -
Skowhegan Area High School
Similar Profiles
Kelly phillipsKelly phillips
Sales Manager at Parker HondaSales Manager at Parker Honda
Blair LaingBlair Laing
Kiosk worker at St Johnstones Football ClubKiosk worker at St Johnstones Football Club
NICOLE RANNEYNICOLE RANNEY
HR|PAYROLL MANAGER at WILSONVILLE TOYOTA, WILSONVILLE SUBARUHR|PAYROLL MANAGER at WILSONVILLE TOYOTA, WILSONVILLE SUBARU