Dylan Johnston
Brooksville,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
BurgerFi
01.2023 - 06.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant Manager
BurgerFi
12.2021 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Assistant Manager
Dairy Queen
03.2014 - 12.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored security and handled incidents calmly.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Diploma -
Hernando High School
Brooksville, FL06.2012
Skills
- Strategic planning
- Negotiation
- Business development
- Staff management
- Sales growth
- Cost control
- Training
- Operations management
- Focus and follow-through
- Assignment delegation
Accomplishments
Assisted in consistently achieved the Dairy Queen "PRIDE" award 6 consecutive years.
Consistently increased net sales throughout career with Dairy Queen.
Certification
Dairy Queen Manager Certification
Food Manager Certification through ANSI
Serv-Safe Certification
Timeline
General Manager
BurgerFi
01.2023 - 06.2023
Assistant Manager
BurgerFi
12.2021 - 01.2023
Assistant Manager
Dairy Queen
03.2014 - 12.2021
Diploma -
Hernando High School
Accomplishments
Passed county and corporate health inspections with minimal minor violations. (e.g., equipment malfunctions)
Skills
- Customer service management
- POS terminal operations
- Team leadership
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