Dylan Johnston
Littleton,CO
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Isagenix
01.2023 - Current
- Cultivated strong customer relationships to enhance client satisfaction and loyalty.
- Conducted product demonstrations to educate clients on benefits and features.
- Analyzed customer feedback to identify trends and inform future sales initiatives.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets through effective strategies.
Server and Lead Trainer
Texas Roadhouse Restaurant
08.2020 - Current
- Trained new servers on menu knowledge and customer service standards.
- Managed multiple tables efficiently, ensuring timely service during peak hours.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Assisted in training initiatives for junior servers, improving team performance.
- Implemented strategies to upsell menu items, contributing to increased sales volume.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
No Degree - Business
Colorado State University of Pueblo
Pueblo, COHigh School Diploma -
Standley Lake High School
Westminster, CO05-2010
Skills
- Exceptional customer service
- Goal oriented
- Cash handling
- Product sales
- Adapt to diverse groups
- Cold calling
- Client retention strategies
- Reading comprehension skills
Languages
Spanish
Limited Working
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Gym Workouts
- Modern Investment Strategies
Timeline
Sales Associate
Isagenix
01.2023 - Current
Server and Lead Trainer
Texas Roadhouse Restaurant
08.2020 - Current
No Degree - Business
Colorado State University of Pueblo
High School Diploma -
Standley Lake High School