Dylan Jones
San Antonio,United States
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Team Member
Taskus
04.2025 - Current
- Experience handling escalations and difficult conversations
- Managed confidential information with strict adherence to privacy policies
- Consistently achieved monthly KPIs (AHT, CSAT, QA Score, etc.)
- Reduced processing errors or improved workflow efficiency
Assistant Manager
Office Depot Inc
07.2023 - 10.2024
- Generated repeat business through exceptional customer service.
- Defined clear targets and objectives and communicated to other team members. Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Package Handler and Shifter
UPS
05.2022 - 03.2023
- Used hand-held scanners and physical logs to accurately track item movements. Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Assistant
Wood Flooring Contractor
06.2019 - 09.2019
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Head of Production
Raw Dog Tactical
09.2015 - 09.2019
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines. Sourced materials to keep up with production goals and meet customer demands. Partnered with leadership on recruiting, hiring and coaching production personnel. Managed internal operational standards and productivity targets.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Training Assistant/Property Maintenance
Ozark Canine Academy
09.2014 - 08.2015
- Evaluated training delivery methods to optimize effectiveness.
- Developed and implemented training programs related to canines. Property Maintenance
Delivery Driver
Papa Johns Pizza
02.2014 - 09.2014
- Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Delivered packages to customer doorsteps and business offices.
Owner
Canine Trainer And Behaviorist
11.2013 - 05.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
File Maintenance and Management
Cosmetic Dental Associates
01.2012 - 01.2013
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Transmitted documents, organized revisions and tracked changes. Trusted with daily bank deposits.
Education
BBA - Business
University of Phoenix
01.2025
Associate of Arts - Information Technology
University of Phoenix
07.2021
Certificate - Certified Canine Trainer And Behaviorist
Starmark Academy
San Antonio09.2013
Skills
- Customer Experience
- Retail operations management
- Compliance
- Decision-making
- Staff management
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Microsoft Office
- Critical Thinking
- Data Accuracy
- Teamwork and collaboration
Timeline
Team Member
Taskus
04.2025 - Current
Assistant Manager
Office Depot Inc
07.2023 - 10.2024
Package Handler and Shifter
UPS
05.2022 - 03.2023
Assistant
Wood Flooring Contractor
06.2019 - 09.2019
Head of Production
Raw Dog Tactical
09.2015 - 09.2019
Training Assistant/Property Maintenance
Ozark Canine Academy
09.2014 - 08.2015
Delivery Driver
Papa Johns Pizza
02.2014 - 09.2014
Owner
Canine Trainer And Behaviorist
11.2013 - 05.2014
File Maintenance and Management
Cosmetic Dental Associates
01.2012 - 01.2013
Associate of Arts - Information Technology
University of Phoenix
Certificate - Certified Canine Trainer And Behaviorist
Starmark Academy
BBA - Business
University of Phoenix