Dylan Jordan
Louisville,KY
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Dependable employee focused on maximum productivity and quality. Proficient at assessing parts and finished products for defects. Recognized for excellent attendance record and energetic attitude.
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Appliance Repair Technician
A&E Factory Service LLC
11.2023 - 04.2024
- Ordered parts and maintained adequate inventory.
- Disassembled, repaired and reassembled equipment in good working order.
- Facilitated repairs by disassembling defective and broken equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gave accurate and detailed quotes to customers prior to starting work.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Educated customers on use, care and adjustments of appliances.
- Diagnosed issues with appliances and made repairs.
Assembly Line Worker
Ford
02.2016 - 10.2023
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Pest Control Service Technician
OPC Services
08.2015 - 02.2016
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Adhered to most stringent safety procedures when applying chemicals.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Package Handler
UPS
10.2012 - 07.2015
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health and environmental regulations as prescribed by law.
Computer Technician
Lexatron Global
05.2012 - 09.2012
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Wrote reports on computer statuses and maintenance jobs.
Education
No Degree - HVAC Installation And Repair
Jefferson Community And Technical College
Louisville, KYGED -
North Port High School
North Port, FL08.2010
Skills
- Customer Needs Assessments
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Answering Customer Questions
- Critical Thinking
- Excellent Attention to Detail
- Diagnosing problems
- Managing schedules
- Repairing units
- Maintaining inventory
- Performing maintenance
- Documenting changes
- Hand tools proficiency
- Basic plumbing
- Installation procedures
- Appliance maintenan
Timeline
Appliance Repair Technician
A&E Factory Service LLC
11.2023 - 04.2024
Assembly Line Worker
Ford
02.2016 - 10.2023
Pest Control Service Technician
OPC Services
08.2015 - 02.2016
Package Handler
UPS
10.2012 - 07.2015
Computer Technician
Lexatron Global
05.2012 - 09.2012
GED -
North Port High School
No Degree - HVAC Installation And Repair
Jefferson Community And Technical College
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