Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dylan Kaiser

Wolf Creek,MT

Summary

  • Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Sit 'n Sleep
04.2018 - 06.2024
  • Used Synchrony's finance in stores, selling easy monthly payments, 0% interest, and communicated with Synchrony's retail line to approve applicants
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Lead Guest Research Specialist

Disneyland Resort
09.2015 - 04.2018
  • Performed surveys with hundreds of guests per day, engaging in customer service and learning communication skills
  • Managed a team of 10 guest research team members, making sure they did their task with integrity, and the Disney way
  • Met daily quotas, ensuring safety, teamwork, and a happy place to be for guests
  • Developed skills and training in the leadership program I continue to use today Ex.(See it, Solve it, Own it, Do it)



Education

High School Diploma -

California Polytechnic State Pomona
Pomona, CA

High School Diploma -

Diamond Ranch High School
Pomona, CA
05.2015

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Store operations
  • Staff Management
  • Sales Techniques
  • Teamwork and Collaboration
  • KPI Tracking

Accomplishments

  • Black belt in taekwondo
  • Learned to speak Spanish to close deals in the mattress industry
  • Overcame shyness and public speaking to become a successful Sleep consultant for Sit 'n Sleep at only 20 years of age
  • Became a homeowner at 21
  • Moving from California to Montana to provide better life for family at 26

Timeline

Assistant Store Manager

Sit 'n Sleep
04.2018 - 06.2024

Lead Guest Research Specialist

Disneyland Resort
09.2015 - 04.2018

High School Diploma -

California Polytechnic State Pomona

High School Diploma -

Diamond Ranch High School

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Dylan Kaiser