Dylan Katjomuiste
Fort Lee
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
5
5
years of professional experience
Work History
Retail Associate
TJX Companies
Edgewater
02.2025 - Current
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of sales floor and stockroom.
- Operated cash register and processed customer transactions efficiently.
- Pushed items on display for sale efficiently.
- Participated in inventory management by counting and organizing stock items.
Lifeguard
Fort Lee
05.2021 - 09.2024
- Monitored a public pool with 50+ patrons daily, ensuring compliance with safety protocols.
- CPR Certified...
- AED Certified...
Gym Receptionist
Retro Fitness Gym
Fort Lee
05.2024 - 08.2024
- Greeted members and guests warmly upon arrival at Retro Fitness Gym.
- Managed front desk operations and maintained a clean reception area.
- Processed payments and handled cash transactions accurately at the front desk.
- Answered phone calls and addressed member questions promptly and courteously.
- Provided facility tours to potential members to showcase gym features.
Summer Sales Intern
Islip
06.2024 - 08.2024
- Assisted in the sales process by contacting potential customers, managing accounts, or supporting senior sales representatives.
Vice President
NATIONAL SOCIETY of BLACK ENTREPRENEURS
04.2024 - 05.2024
- Revived our organization membership retention by increasing avg event attendance 6x over.
Secretary
AFRICAN STUDENTS UNION
11.2023 - 05.2024
- (Former Outreach Chair)
- (Former Operations Chair)
Data Analysis Projects
Oradell
09.2022 - 12.2022
- Worked on projects that involve Excel, Tableau, or other business tools.
Administrative Roles
Manhattan
04.2023
- Learn organizational skills, document management, and communication in a business environment.
Volunteer
Hackensack hospital
Hackensack
06.2022
- Provided comfort and support to patients by answering non-medical inquiries and facilitating communication with staff.
Education
B.A./B.S. - Undeclared
Fairleigh Dickinson University
Madison, NJSkills
- MS Office 365
- Google Suite
- Rotating tasks wit good time management
- Anticipating needs
- Following sanitation procedures
- Communicating with coworkers smoothly
- Supporting during rush hours
- Fast learner
- Customer service
- Inventory management
Leadership Roles
- NATIONAL SOCIETY of BLACK ENTREPRENEURS, Vice President, 04/24, 05/24, Revived our organization membership retention by increasing avg event attendance 6x over.
- AFRICAN STUDENTS UNION, Secretary, 11/23, 05/24, (Former Outreach Chair), (Former Operations Chair)
Certifications And Merits
- Microsoft Office Specialist (Strategic Thinking and Planning), 03/24, In Progress
- Project Management, 2024, In Progress
Timeline
Retail Associate
TJX Companies
02.2025 - Current
Summer Sales Intern
06.2024 - 08.2024
Gym Receptionist
Retro Fitness Gym
05.2024 - 08.2024
Vice President
NATIONAL SOCIETY of BLACK ENTREPRENEURS
04.2024 - 05.2024
Secretary
AFRICAN STUDENTS UNION
11.2023 - 05.2024
Administrative Roles
04.2023
Data Analysis Projects
09.2022 - 12.2022
Volunteer
Hackensack hospital
06.2022
Lifeguard
05.2021 - 09.2024
B.A./B.S. - Undeclared
Fairleigh Dickinson University