Dylan Kelsey
Salt Lake City
Summary
Experienced cashier and shift leader with a track record of providing excellent customer service and effectively managing team members. Skilled in issue resolution, sales expertise, and task monitoring. Proficient in cash register operation and completing shift paperwork. Known for resolving customer complaints promptly and professionally. Strong in sales reporting and administrative tasks. Adept at training new employees and ensuring compliance with company standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Dominos's Pizza
03.2025 - Current
- Responding to customer requests for products, services, and company information.
- Seeking ways to improve processes and services provided.
- Providing excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigating and resolving accounting, service and delivery concerns.
- Producing orders from start to finish.
- Completing opening and closing procedures.
- Closing and opening the store
- Handling all cash and check reconciliation at EOD
Cashier
Noodlehead
03.2024 - 08.2024
- Taking customers orders at the counter.
- Answering any questions the customers have on the menu, dining experience, etc.
- Serving the food to the customers at their table once ready.
- Bussing the customers dishes and cleaning the table after the customer has left.
- Opening the restaurant in the morning.
- Closing the restaurant at night.
Shift Leader
Handels Homemade Ice Cream
08.2022 - 03.2024
- Held team members accountable during shift by effectively coaching to improve performance.
- Complied with company standards and policies, setting example for team members.
- Managed store closing and opening procedures to ensure safety and security.
- Resolved customer complaints promptly and professionally.
- Assisted management with various projects by providing feedback on process improvements.
- Prepared end-of-shift reports for management review and approval.
- Performed administrative tasks such as data entry into POS system for tracking product sales and returns.
- Trained new employees in job duties, safety procedures, and company policies.
Education
High School Diploma -
Skyline High School
05-2025
Skills
- Issue Resolution
- Sales Expertise
- Sales Reporting
- Task Monitoring
- Shift Paperwork Completion
- Job Assignments
- Cash Register Operation
- Customer Assistance
- Basic Power & Hand tool use
- Employee training
Accomplishments
Achieved Eagle Scout
Certification
CAD Mechanical Design I & II
Digital Media I
Seal of Bi-literacy in French
Languages
French
Native or Bilingual
Timeline
Shift Lead Manager
Dominos's Pizza
03.2025 - Current
Cashier
Noodlehead
03.2024 - 08.2024
Shift Leader
Handels Homemade Ice Cream
08.2022 - 03.2024
High School Diploma -
Skyline High School
Similar Profiles
Robert HernandezRobert Hernandez
Customer Service Representative at Dominos's PizzaCustomer Service Representative at Dominos's Pizza
Salman ShakhpazovSalman Shakhpazov
Delivery Driver at Dominos's PizzaDelivery Driver at Dominos's Pizza
Lollita LynhamLollita Lynham
Waitress at Dominos's PizzaWaitress at Dominos's Pizza
Issac MontoyaIssac Montoya
Kaysville Utah at centerline developmentKaysville Utah at centerline development
Jayden DueJayden Due
Office Administrative Assistant at On Track Mortgage SolutionsOffice Administrative Assistant at On Track Mortgage Solutions