Dylan Kim
N/A
Irvine,CA
Summary
Dynamic customer service professional with a strong work ethic and hospitality expertise, recognized at EVE AND K US for resolving complaints with empathy, enhancing customer loyalty. Proven ability to engage guests and maintain high standards in fast-paced environments, complemented by safe food handling skills from experience at SUSHI HAMA.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
EVE AND K US
05.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Server
SUSHI HAMA
06.2024 - 01.2026
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Psychology
University of California, Los Angeles
Los Angeles, CA 05.2001 -
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Timeline
Server
SUSHI HAMA
06.2024 - 01.2026
Customer Service Representative
EVE AND K US
05.2022 - 08.2023
Bachelor of Arts - Psychology
University of California, Los Angeles
05.2001 -