Dylan Kmecak
El Mirage
Summary
Analytical and client-oriented professional with a strong experience in financial operations, leadership, and customer service. Skilled in budgeting, cost analysis, and performance improvement across multiple business environments. Proven ability to resolve client issues, drive profitability, and manage cross-functional teams. Passionate about financial services and eager to bring a service-first mindset to a client-focused role in the finance industry.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Lakeside Bar and Grill
09.2023 - Current
- Managed daily financial operations including sales tracking, labor cost analysis, and inventory control.
- Trained 20+ team members on service protocols, improving customer satisfaction and staff efficiency.
- Handled complex guest concerns and ensured high-quality service delivery.
- Supported pricing and promotion strategies to maximize revenue.
District Manager
Jersey Mike’s Subs
01.2022 - 08.2022
- Directed financial oversight of 5 store locations, including budget management, payroll, and forecasting.
- Collaborated with general managers to improve KPIs through data analysis and coaching.
- Conducted internal audits to ensure compliance and cost efficiency.
- Led team development initiatives, successfully training and promoting 2 General Managers.
General Manager
Jersey Mike’s Subs
09.2019 - 12.2021
- Grew store revenue by 50% in 1 year through strategic staffing, training, and delivering high customer satisfaction.
- Oversaw financial reporting, daily cash handling, and inventory tracking.
- Built strong client relationships and ensured high clientele retention.
- Created a high-performing team environment focused on accountability and shared goals.
Education
Master of Arts - Leadership & Management
Valar Institute
Washington, DC11.2024
Bachelor of Arts - Business Sustainability
Arizona State University
Tempe, AZ12.2020
Skills
- Microsoft Excel (PivotTables, VLOOKUP), Word, PowerPoint
- Financial and Operations Reporting
- Data Analysis & Forecasting
- Team Collaboration Platforms (eg, Microsoft Teams, Slack)
Timeline
Assistant Manager
Lakeside Bar and Grill
09.2023 - Current
District Manager
Jersey Mike’s Subs
01.2022 - 08.2022
General Manager
Jersey Mike’s Subs
09.2019 - 12.2021
Master of Arts - Leadership & Management
Valar Institute
Bachelor of Arts - Business Sustainability
Arizona State University
Core Competencies
- Financial Analysis & Budget Management
- Customer Relationship Management
- Problem Solving & Conflict Resolution
- Team Leadership & Training
- Profit & Loss Oversight
- Data-Driven Decision Making
- Strategic Communication
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