Dylan Kolb
Sherwood
Summary
Dynamic and detail-oriented professional with experience as an Assistant Winemaker at Oak Knoll Winery, excelling in quality assurance and blending trials. Proven ability to enhance team performance and customer satisfaction through effective problem-solving and time management. Skilled in inventory management and compliance, ensuring operational excellence in fast-paced environments. I also spent 4 years at Starbucks, where I worked as both a Barista and Shift lead manager. During my tenure, I managed two separate store locations and teams for over a year and a half. My primary focus in this role was ensuring exceptional customer experiences, maintaining high product quality, and making decisions quickly in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Assistant Winemaker
Oak Knoll Winery
09.2023 - Current
- Safeguarded wine quality by managing barrel inventory, including cleaning, sanitizing, filling, stacking, topping off, and sampling finished products.
- Supported the smooth operation of tasting rooms by providing technical information on wines to sales staff and customers when necessary.
- Streamlined bottling processes by designing and executing efficient production schedules.
- Ensured consistent wine profiles by conducting meticulous blending trials and adjustments.
- Maintained compliance with federal and state regulations by staying informed on industry requirements and executing accurate record-keeping procedures.
Shift Lead Manager
Starbucks
09.2019 - 09.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
High School Diploma -
Sherwood Highscool
Sherwood06-2021
Skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
Timeline
Assistant Winemaker
Oak Knoll Winery
09.2023 - Current
Shift Lead Manager
Starbucks
09.2019 - 09.2023
High School Diploma -
Sherwood Highscool
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