Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dylan Kosa

Oklahoma City,OK

Summary

Motivated Shop Manager with experience in all facets of retail operations. Strengths lie in strategic planning, team leadership and customer service. Proven track record of implementing process improvements that increase efficiency and enhance profitability. Committed to fostering positive work environments and driving business growth.

Overview

6
6
years of professional experience

Work History

Certified Training Shop Manager

Take 5 Oil Change
01.2019 - Current
Hiring
  • Create clear job descriptions: Define roles and expectations to attract the right candidates.
  • Structured Interviews: Use a consistent format to evaluate candidates fairly.
Training
  • Onboarding Program: Develop a comprehensive onboarding process that covers essential skills and company culture.
  • Continuous Learning: Encourage ongoing training sessions or workshops to keep skills sharp.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Empowering Peers.
  • Delegation: Give team members ownership of specific tasks or projects, fostering accountability.
  • Open Communication: Create channels for feedback and ideas, so everyone feels heard.
Excel Sheets and Scheduling
  • Templates: Create templates for common tasks (scheduling, inventory, etc.). To save time.
  • Automate Where Possible: Use formulas and functions to minimize manual work and errors.
Ordering Supplies.
  • Inventory Management: Keep a checklist or inventory log to track usage and order supplies proactively.
  • Bulk Ordering: Consider bulk purchasing for frequently used items to save costs.
Recognition
  • Regular Praise: Acknowledge accomplishments in team meetings or through a recognition program.
  • Peer Recognition: Implement a system where team members can recognize each other's efforts.
Building Culture.
  • Team Activities: Organize regular team-building activities to foster relationships and improve morale.
  • Feedback Loop: Regularly solicit input from your team on what they enjoy and what could be improved.
Maintaining a Healthy Work Environment.
  • Open-Door Policy: Encourage open communication to address concerns promptly.
  • Wellness Initiatives: Consider wellness programs or activities that promote a healthy lifestyle.
  • Developed and implemented procedures for the efficient operation of the shop.

Education

G.E.D -

01.2017

Skills

  • Point of sale systems
  • Employee Scheduling
  • Sales Promotions
  • Data Analysis
  • Employee Development
  • Customer Service Management
  • Inventory Management
  • KPI Tracking
  • Performance Improvement
  • Proficient in Microsoft word, power point, and excel
  • Desktops, Laptops, and Mobile Devices
  • Interpersonal Skills
  • Time management abilities
  • Professional Demeanor
  • Problem-Solving
  • Delegation
  • Adaptability
  • Marketing Strategies
  • Systems implementation
  • Cost analysis and savings
  • Active Listening
  • Supervision and training
  • Analytical Skills
  • Customer Service
  • Customer Engagement
  • Recruitment and hiring
  • Employee Management
  • Employee Motivation

Accomplishments

  • 7 time regional top Shop Manager in Texoma
  • Employee of the Year 2022
  • MOD crew challenge 5 star idea
  • Tested appointments in shop
  • Tested Driverse in shop
  • Promoted over 8 shop managers in the company
  • Opened a NUG shop
  • Selected for 5 star development program in Texoma
  • Tested and rolled out EVAC machines
  • Turned around 3 high volume shops and 2 low volume shops

Timeline

Certified Training Shop Manager

Take 5 Oil Change
01.2019 - Current

G.E.D -

Dylan Kosa