Dylan Laccoarce
Chico,CA
Summary
Strong leader with a passion for building an environment for success. Throughout my career I have trained and promoted 3 sales representatives to Store Management positions. I have managed multiple locations simultaneously and maintained both locations in the top 20% of the company for quarterly sales. Daily responsibilities included, but not limited to, connecting with employees and making sure all employees are aligned with company goals, facilities management, payroll, merchandising, and creating a welcoming and engaging environment for customers. I was also responsible for all hiring and staffing budget targets while training new employees. During my tenure I traveled to multiple locations and trained new managers how to properly engage with both employees and customers while also maintaining operational excellence. My professional passions are side by side selling and training employees that aspire to move into a management role.
Overview
14
14
years of professional experience
Work History
Retail Training Store Manager
T-Mobile
02.2014 - 01.2024
- Improved store sales by implementing effective training programs for new and existing employees.
- Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
- Enhanced customer satisfaction through consistent delivery of excellent service, leading to increased repeat business.
- Developed strong relationships with vendors, ensuring timely product deliveries and favorable pricing.
- Streamlined store operations by optimizing inventory management processes and procedures.
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Achieved company growth targets by effectively managing budget allocations and resource utilization.
- Implemented loss prevention strategies, resulting in decreased instances of theft and shrinkage.
- Increased overall store efficiency by refining operational processes and workflows.
- Led the implementation of visual merchandising strategies, enhancing the overall appearance of the store floor.
- Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
- Collaborated with HR to recruit top talent, establish competitive compensation packages, and retain valuable employees.
- Provided cross-training opportunities for staff members to ensure seamless coverage during peak periods or absences.
- Promoted a culture of continuous learning within the store environment by regularly updating training materials and facilitating workshops on industry trends.
- Successfully managed multiple stores simultaneously during regional expansion efforts while maintaining high levels of performance across all locations.
- Oversaw day-to-day operations including staffing schedules, inventory control, merchandising displays, and customer relations.
- Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
- Participated in local community events as a representative of the brand, strengthening relationships with customers while increasing brand visibility.
- Spearheaded various marketing initiatives such as loyalty programs and special promotions to drive store traffic and increase sales volume.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Floor Supervisor
Mendocino Coast Deli
11.2013 - 01.2014
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Ensured all guests were welcomed quickly and warmly and introduced their server.
- I also did all Bookkeeping and Financial Records for the business and increased profit margins through promotional offers based off relationships with vendors and customer needs.
Customer Service Representative
Safeway
02.2011 - 11.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Trained to cover in every department.
Project Manager
Mendocino Coast Reservations
06.2010 - 02.2011
- Created digital floor plans of ocean side rental homes for potential clients.
- Managed website - including keeping availability accurate and addressing issues with guests.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Education
Bachelor of Science - Psychology
UC Davis
Davis, CA05.2014
Skills
- Sales Strategy Development
- Multitasking Proficiency
- Decision-Making Capabilities
- Loss Prevention Strategies
- Staff Training and Development
- Goal Setting and Achievement
- Performance evaluation
- Problem-solving abilities
- Attention to detail
- Store operations management
- Team leadership
- Employee engagement
Accomplishments
Winners Circle - Maintaining top 20% sales metrics for an entire quarter.
Timeline
Retail Training Store Manager
T-Mobile
02.2014 - 01.2024
Floor Supervisor
Mendocino Coast Deli
11.2013 - 01.2014
Customer Service Representative
Safeway
02.2011 - 11.2013
Project Manager
Mendocino Coast Reservations
06.2010 - 02.2011
Bachelor of Science - Psychology
UC Davis
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