Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Lamb

Lynnwood,WA

Summary

With a proven track record at Cardinal Heating & Air, I excel in electrical project design and fostering customer relations. My leadership has consistently driven sales growth and team development, leveraging skills in quality assurance and team building to exceed operational goals. Achieved notable revenue increases by implementing innovative management and strategic planning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Electrical Department Manager

Cardinal Heating & Air Cond
01.2023 - 12.2024
  • Ensured timely completion of assignments by enforcing deadlines and monitoring progress closely throughout each project phase.
  • Planned and prioritized actions together with team that had clear impact on electrical product sales.
  • Evaluated and managed performance of department team members, gave regular feedback and executed dialogues, development plans and follow-ups.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Worked closely with other management and departments to facilitate a more seamless operation both on the job site and behind the scenes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Business Owner

Energy Warriors
07.2019 - 01.2023
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.

Electrical Department Manager

Energy Works
01.2018 - 06.2019
  • Ensured timely completion of assignments by enforcing deadlines and monitoring progress closely throughout each project phase.
  • Planned and prioritized actions together with team that had clear impact on electrical product sales.
  • Evaluated and managed performance of department team members, gave regular feedback and executed dialogues, development plans and follow-ups.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Worked closely with other management and departments to facilitate a more seamless operation both on the job site and behind the scenes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Bachelor Of Applied Science - Chemistry

University of Washington
Seattle, WA

Certificate Of Technical Studies - Emergency Medicine

Everett Community College
Everett, WA

Skills

  • Electrical troubleshooting
  • Construction Estimating
  • Proficient in Service Titan
  • Business minded
  • Electrical project design
  • Department development
  • Electrical code
  • Sales & Marketing
  • Client relationship building
  • Project management
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Computer skills
  • Decision-making
  • Problem resolution
  • Hiring and training
  • Operations management
  • Team development
  • Quality control

Certification

Electrical Administrator License #LAMB*DM786O7


Washington State Journeyman Electrician’s license #LAMB*DM810OZ

Timeline

Electrical Department Manager

Cardinal Heating & Air Cond
01.2023 - 12.2024

Business Owner

Energy Warriors
07.2019 - 01.2023

Electrical Department Manager

Energy Works
01.2018 - 06.2019

Bachelor Of Applied Science - Chemistry

University of Washington

Certificate Of Technical Studies - Emergency Medicine

Everett Community College

Similar Profiles

CREATE PROFILE
Dylan Lamb