Dylan Leon
Pearl City,HI
Summary
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Overview
8
8
years of professional experience
Work History
Information Technology Specialist
United States Army
N/a, N/a
08.2020 - Current
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to CPOF,Outlook Email ,Ventrilo,transverse and internet connection.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Used Second Infantry Division ticketing systems to manage and process support actions and requests.
- Communicated regularly with customers concerning data exchange and technology integration.
- Retained existing clients and developed Second Infantry Division new accounts by extending high quality and efficient support service.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Attended regular client meetings to report project progress and address questions.
- Performed tests of functionality, security and performance of different workstations and devices.
- Set up network profiles, security permissions and file sharing systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Cable Systems Installer Maintainer
United States Army
Augusta , Georgia
10.2017 - 08.2020
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Provided training on use, troubleshooting and calibration of equipment.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Cable Systems Installer Maintainer
United States Army
Fort Lewis, WA
05.2016 - 10.2017
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Provided training on use, troubleshooting and calibration of equipment.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Set up networks and computers for business and residential customers.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Worked closely with Officers and Noncommissioned Officers and civilian personal to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
Order Picker/Warehouse Forklift Operator
Express Employment Professionals
Sumner, WA
10.2015 - 02.2016
- Picking orders for certain company's, working on a forklift in a high paced work environment, making sure each order was correct before shipped out.
- Manger/driver.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Worked in team environment to maintain high levels of productivity.
- Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Updated tracking systems to document movements and determine proper area for storage.
- Changed out forklift batteries and connected batteries to battery charger.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manually counted Number of picked and packaged orders for any loss.
- Removed orders from storage, wrapped and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
Store Manager
Domino's Pizza-Sierra Vista
Sierra Vista, AZ
02.2014 - 09.2015
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supervised guests at front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Coached sales associates on product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for Dominos merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed five floor workers and drivers successfully in fast-paced environment through proactive communication and positive feedback.
Food Service Worker
Farley/BCI
Fort Huachuca, AZ
05.2012 - 05.2013
- Instilled high safety standards consistently by; ensuring and maintaining a clean and organized working environment, complying with companies rules and regulations in handling foods and beverages, applied principles of safety when handling equipment and abided by all codes of conduct and policies on and off duty.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Created appealing food arrangements for party trays and specialized orders.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Circulated kitchen area to receive work assignments from managers and identify support tasks.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Building Maintenance
ABM
Fort Huachuca, AZ
03.2011 - 07.2011
- Ensured proper handling of multiple chemical compounds and the mixture of chemicals in accordance with manufacture recommendations, specialized in polishing walk ways and lobbies by using flooring tools and industrial equipment to accomplish duties.
- Complied and followed ABM instructions when dealing with customer and service member's requests, initiated high level of safety awareness in order to prevent accidents and injuries by following ABMs policies and procedures in safety.
- Sustain.
- Minimized equipment downtime to improve overall operating efficiency and output.
- Collected, sorted and transported recyclable materials.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Completed routine floor maintenance, including stripping, sealing and finishing.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept janitorial closets clean and organized.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Operated compactors and balers to discard cardboard boxes and trash.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Inspected facility and grounds and picked up any trash.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
- Cleaned, vacuumed and dusted all areas of Post Exchange buildings to maintain organized, professional appearance for employees and clients.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
Laborer
Family Run Cleaning
, HI
06.2006 - 08.2009
- In charge of cleaning and landscaping of customer yards; lawn mowing, trimming trees and shrubs, back filling areas around yard, planting and laying grass, racking, and setting up sprinklers.
- Responsible and accountable for family owned lawn equipment valuing over $1,000.00.
- Cleaned windows and floors, Practiced safety measures on a constant basis.
Education
G.E.D - General Studies, Liberal Arts
Cochise Community College
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Leeward Community College
United States Army Infantry School, Fort Benning
Fort Benning, GA08.2016
International Technology
Advanced Individual Training
Augusta 11.2016
Skills
- Hardware Installations
- End-user support
- Software updates
- Security Protocols
- Company Policy Adherence
- Task Prioritization
- Employee training and development
- Network administration
- Excellent interpersonal skills
- Document review
- Data Collection
- Operations management
- Confidential data management
- Device configuration
- Cabling layouts
- Equipment repairs
- Customer relations understanding
- Troubleshooting skills
- Troubleshooting systems
- Device Installation
- Safety practices
- Educating customers
- Leadership
- Critical thinking
- Flexible & Adaptable
- Teambuilding
- Customer Service
- Verbal and written communication
- Product Knowledge
- Repair
- Electric Cables
- Network Troubleshooting
- Telecommunications
- Wiring schematics
- Cable System Testing
- Project coordination
- Cable management
- Computer skills
- Multitasking abilities
Additional Information
- Willing to relocate, Authorized to work in the US for any employer
Timeline
Information Technology Specialist
United States Army
08.2020 - Current
Cable Systems Installer Maintainer
United States Army
10.2017 - 08.2020
Cable Systems Installer Maintainer
United States Army
05.2016 - 10.2017
Order Picker/Warehouse Forklift Operator
Express Employment Professionals
10.2015 - 02.2016
Store Manager
Domino's Pizza-Sierra Vista
02.2014 - 09.2015
Food Service Worker
Farley/BCI
05.2012 - 05.2013
Building Maintenance
ABM
03.2011 - 07.2011
Laborer
Family Run Cleaning
06.2006 - 08.2009
G.E.D - General Studies, Liberal Arts
Cochise Community College
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Leeward Community College
United States Army Infantry School, Fort Benning
International Technology
Advanced Individual Training
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