Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Ley

Tuttle,OK

Summary

Results-oriented Data Analyst with a strong background in requirement analysis, software development, and database management. Proven ability to collect, clean, and interpret data sets to drive business insights. Skilled in data visualization and statistical analysis. Known for productivity, efficiency, and excellent problem-solving skills.

Overview

11
11
years of professional experience

Work History

Tax Specialist – Local Taxes

Paycom
04.2024 - 05.2024
  • Company Overview: Paycom provides award-winning HR tools to streamline processes at every step of the employee life cycle
  • Their software’s intuitive interface and dedicated support helps clients fully leverage their HR tech investment
  • Responsible for utilizing tax expertise to guide companies and clients through increasingly complex tax rules and regulations, specifically Local Tax laws
  • Worked with other Tax Specialists to determine local tax laws and compliance with those
  • Calculate, file, and submit payment for original and amended taxes based on agency specific requirements
  • Research, track, and resolve assigned tax notices from agencies and assigned tickets from clients and service departments
  • Proof other specialists work to identify any errors for correction before they are sent out
  • Research and review agency changes and updates to ensure current processes are still in alignment with agency requirements
  • Perform audits and collaborate with agencies and internal business partners to manage and maintain accuracy on client tax actions
  • Assist in special projects and assignments including training and testing
  • Paycom provides award-winning HR tools to streamline processes at every step of the employee life cycle
  • Their software’s intuitive interface and dedicated support helps clients fully leverage their HR tech investment

Technical Support

HailTrace
02.2024 - 04.2024
  • Company Overview: HailTrace provides the most accurate and up-to-date hail, wind, and tornado maps with detailed information about each event, with over 90 years of collective experience in the severe weather industry, HailTrace’s hail maps are the leading standard for the industry
  • Responsible for assisting end users maintain and recognize the data within the application
  • Also making sure that any prospective sales clients (new users or ones wanting to upgrade) get routed to sales and tracked to make sure they are taken care of accordingly
  • Main task is to troubleshoot any end user errors through the in-app chat or phone lines and assisting or routing them accordingly
  • Answer phone calls and chats directed to assist with technical issues
  • Track any bugs or defects and report them to the Dev team for investigation
  • Report to Customer Service Lead to announce any platform issues seen with multiple users
  • Track tickets submitted and followed up when necessary
  • HailTrace provides the most accurate and up-to-date hail, wind, and tornado maps with detailed information about each event, with over 90 years of collective experience in the severe weather industry, HailTrace’s hail maps are the leading standard for the industry

Part Time Pharmacy Tech in Training

Walmart Pharmacy
01.2024 - 02.2024
  • Responsible for helping customers pickup and drop off prescriptions daily, as well as assisting them with any financial issues that may arise during new year rollover (Insurance rate changes, coverage changes, and co-pay resets)
  • Also responsible for identifying any potential misuse or abuse of controlled substances and reporting to the Pharmacist
  • Multi-tasked on numerous activities such as answering phones, dealing with customers, and entering in new prescriptions
  • Verified correct medication, dosage, and usage amounts before dispensing to customers
  • Tracked status of in-progress medications for customers who needed refills ASAP

Technical / Integration Consultant

Agilea Solutions
09.2022 - 08.2023
  • Company Overview: Agilea Solutions is a UKG Partner specializing in Workforce Management testing, migrations, and implementation
  • One of the foremost automated testing companies in the Workforce Management (WFM) workspace, Agilea Solutions retains its partnership with UKG/Kronos through continued time deliverables and fantastic Customer Satisfaction (CSAT) scores from clients
  • Responsible for meeting with various clients of UKG and determining the best practices regarding migrations into Workforce Dimensions from legacy UKG Products (such as iSeries, Time Link, Workforce Central, and others)
  • Worked closely with the client as well as Solution Consultants on the team to determine the best way to implement various custom integrations, as well how to maintain data integrity throughout the migration to Workforce Dimensions
  • Discussed process implementation and improvements with the transferring parties
  • Developed new integrations for complex issues that may not be transferrable
  • Tracked progress of implementation team to make sure integrations were testable at the correct times
  • Responded to emails regarding concerns with implementation and integrations, while deferring to seniors on more complex problems
  • Agilea Solutions is a UKG Partner specializing in Workforce Management testing, migrations, and implementation
  • One of the foremost automated testing companies in the Workforce Management (WFM) workspace, Agilea Solutions retains its partnership with UKG/Kronos through continued time deliverables and fantastic Customer Satisfaction (CSAT) scores from clients

Workforce Management Associate Business Analyst

Hyatt Shared Services
11.2017 - 09.2022
  • Company Overview: Hyatt Hotels, more commonly known as Hyatt, is an American based hotel chain that focuses on hospitality for both business, luxury, and family occasions
  • Hyatt has recently partnered with Apple Leisure Group, or ALG, in a very large business acquisition, furthering the number of properties and people reached
  • Responsible for maintaining data integrity through interface development, property integrations, and day-to-day data entry
  • Main workload consists of template and audit management for both PeopleHYway and ADP, file management within Kronos WFC (also known as UKG) and having hands on with new processes and policies that develop within Kronos and Hyatt
  • Worked very closely with configuration teams, international Business Analysts, and Hyatt Payroll teams
  • Reported to supervisors and managers daily while working on a small team to accomplish goals
  • Consolidate data as necessary and reviews to ensure accomplishment of objectives and timelines to meet due dates
  • Provide advice and guidance for improvements and anticipate areas of concern
  • Acquired and modified audit procedures to better assist with data management for Hyatt Database (PeopleHYway)
  • Experienced with interface development and testing within Kronos Cloud and cloud technology
  • Performed analysis of workflow processes and advised management on improvement options
  • Hyatt Hotels, more commonly known as Hyatt, is an American based hotel chain that focuses on hospitality for both business, luxury, and family occasions
  • Hyatt has recently partnered with Apple Leisure Group, or ALG, in a very large business acquisition, furthering the number of properties and people reached

Workforce Management QA Specialist

Hyatt Shared Services
11.2017 - 09.2022
  • Responsible for establishing testing environments and scenarios for both ADP and PeopleHYway, maintained standards and requirements for new properties in the U.S
  • And internationally
  • Performed testing and implementation of payroll and accrual configurations
  • Performed quality analysis (QA) for interfaces running within the Hyatt Kronos application including data entry, validation, migration, and editing
  • Wrote and modified test cases for corresponding interfaces to include new requirements whenever the client sent them
  • Kept track of daily auditing for many QA interfaces for data comparisons and testing

Assembler I

American Gaming Solutions | AGS
06.2017 - 11.2017
  • Company Overview: American Gaming Solutions is a gaming company focused on Class II and Class III slot games, game cabinets, and table products for casinos throughout the United States
  • They have a major focus on entertainment, while trying to collaborate with other companies to assure the best possible experience for players everywhere
  • Focused primarily on product integrity throughout the assembly process, while also testing the product and developing ways to improve either the product or the assembly process itself
  • Assembled various components for large casino gaming systems, including power supplies, motherboards, monitors, and finalization of finished games
  • Followed detailed blueprints and instructions on new components with little assistance or shadowing needed
  • Developed a sense of time management to ensure all parts and products were assembled correctly and within a timely manner
  • American Gaming Solutions is a gaming company focused on Class II and Class III slot games, game cabinets, and table products for casinos throughout the United States
  • They have a major focus on entertainment, while trying to collaborate with other companies to assure the best possible experience for players everywhere

QA Tester / Telemetry Technician

Quality Logic, INC
10.2016 - 04.2017
  • Company Overview: Quality Logic, INC is an onshore testing and QA company that focuses primarily on On Demand testing
  • This allows for a more personalized QA testing environment that fits each client more closely to what they may want
  • Quality Logic has been partnered with Verizon, Hewlett Packard, and Disney
  • Met with the project team lead to discuss functionality of the new product, expectations, and possible issues
  • Followed basic QA Methodology to assure tests followed clients’ requirements
  • Reported to Engineering Lead regarding any problems and discussed possible solutions as they were identified
  • Tested QA code for contracted company to find bugs (defects) and functionality problems
  • Occasionally re-wrote code to conform to new specifications
  • Reported on day-to-day basis to Engineering Lead for direction, ideas, and problem-solving meetings
  • Used JSON, JavaScript, and XML coding
  • Quality Logic, INC is an onshore testing and QA company that focuses primarily on On Demand testing
  • This allows for a more personalized QA testing environment that fits each client more closely to what they may want
  • Quality Logic has been partnered with Verizon, Hewlett Packard, and Disney

Table Games Dealer

Choctaw Casinos McAlester
05.2014 - 10.2016
  • Company Overview: The Choctaw Nation has upwards of 10 casinos all throughout Oklahoma, and each one is an entirely different experience for every person
  • With 3 different resort locations in Durant, Grant and Pocola, the Choctaw Nation is one of the largest providers for casino entertainment in Oklahoma
  • Dealt Ultimate Texas Hold Em, Blackjack, and 3 Card Poker in a rotating pattern depending on occupancy load and demand each current night
  • Primary focus was guest entertainment and happiness, while also maintaining game integrity
  • Dealt poker and blackjack to large tables with varying types of people and players
  • Responsible for monitoring money flow into and out of table games area
  • Experience dealing with different problems that may arise between guests
  • Kept count of cards, money, and players while maintaining conversations and happiness of guests
  • The Choctaw Nation has upwards of 10 casinos all throughout Oklahoma, and each one is an entirely different experience for every person
  • With 3 different resort locations in Durant, Grant and Pocola, the Choctaw Nation is one of the largest providers for casino entertainment in Oklahoma

IT Assistant

Eastern Oklahoma State College
02.2013 - 05.2014
  • Company Overview: Eastern Oklahoma State College is a community college with two locations based in Wilburton, OK and McAlester, OK
  • The most popular undergraduate programs offered here are CIS (Computer Information Science) and both RNA and CNA Nursing programs
  • Reported to the department head for assignments which include setting up labs for each classroom individually, fixing any issues for both students and teachers alike, and being on-call for potential system errors in the library, conference room, or computer labs
  • Assisted with application programming, data archival, and creating backup points campus wide
  • Maintained network status by keeping server room sanitary and by providing server upkeep and management
  • Solved various problems campus wide as they arose
  • Knowledge of Windows, Linux, and Mac OS
  • High knowledge of keeping PCs working by removing malicious programs/viruses and ensuring proper security protocols are followed
  • Eastern Oklahoma State College is a community college with two locations based in Wilburton, OK and McAlester, OK
  • The most popular undergraduate programs offered here are CIS (Computer Information Science) and both RNA and CNA Nursing programs

Education

IT Assistant -

Eastern Oklahoma State College
McAlester, OK
05.2014

High School Diploma -

McAlester High School
McAlester, OK
05-2010

Some College (No Degree) - Computer Information Science

Eastern Oklahoma State College
McAlester, OK

Skills

  • Data Analytics
  • Application Installation
  • Business Analytics
  • Business Improvements
  • Microsoft SQL Server
  • Project Management
  • Human Resources
  • Proficient in Computer Hardware
  • Microsoft Word
  • Expertise in Windows Systems
  • Microsoft Excel
  • Experience with Linux-Based Systems
  • Microsoft PowerPoint
  • Android OS and programming
  • Outlook
  • Apple Operating System Proficiency
  • UKG (Kronos)
  • ADP Payroll
  • PeopleSoft (PeopleHYway)
  • Planning and Development
  • Workforce Management
  • Teamwork Skills
  • Software Documentation
  • Process Improvements

Timeline

Tax Specialist – Local Taxes

Paycom
04.2024 - 05.2024

Technical Support

HailTrace
02.2024 - 04.2024

Part Time Pharmacy Tech in Training

Walmart Pharmacy
01.2024 - 02.2024

Technical / Integration Consultant

Agilea Solutions
09.2022 - 08.2023

Workforce Management Associate Business Analyst

Hyatt Shared Services
11.2017 - 09.2022

Workforce Management QA Specialist

Hyatt Shared Services
11.2017 - 09.2022

Assembler I

American Gaming Solutions | AGS
06.2017 - 11.2017

QA Tester / Telemetry Technician

Quality Logic, INC
10.2016 - 04.2017

Table Games Dealer

Choctaw Casinos McAlester
05.2014 - 10.2016

IT Assistant

Eastern Oklahoma State College
02.2013 - 05.2014

IT Assistant -

Eastern Oklahoma State College

High School Diploma -

McAlester High School

Some College (No Degree) - Computer Information Science

Eastern Oklahoma State College

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Dylan Ley