DYLAN LHOTKA
Litchfield,MN
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Familiar with machinery and maintenance. Willing to learn new things and looking for new experiances.
Overview
7
7
years of professional experience
Work History
Cabinet Design & Appliance Sales
Menards
01.2022 - Current
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Streamlined the sales process for increased efficiency and better client experience.
- Maintained detailed records of each project''s status, including progress updates, revisions, approvals, and completed deliverables.
- Read and interpreted design plans to understand project specifications.
- Utilized CAD like software to create detailed drawings of custom cabinetry.
- Installed hardware such as drawer pulls, hinges, and handles.
- Worked with clients to design and construct custom cabinets based on needs and preferences.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Moved large appliances, stacking and lowering them from shelving.
- Utilized lift equipment to move large appliances and cabinets.
- Put out new appliance displays, installing them into kitchen and laundry room displays.
Plumbing Assistant Manager
Menards
09.2021 - 01.2022
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Electrical Sales Associate
Menards
02.2021 - 09.2021
- Implemented cross-selling techniques that led to higher average transaction values per customer visit.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased customer satisfaction by providing expert advice on electrical products and solutions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Menards
09.2020 - 02.2021
- Responded promptly to requests for assistance, spills and customer inquiries.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Lifted up to 100 pounds at once.
- Processed refunds and exchanges in accordance with company policy.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
Frozen and Dairy Associate
Family Fare Supermarket
09.2019 - 09.2020
- Collaborated with other associates to resolve customer concerns and provide exceptional service.
- Greeted customers and directed to requested products.
- Streamlined restocking procedures with timely communication between team members regarding low inventory items needing replenishment.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
ELECTRONICS SALES ASSOCIATE
WALMART #4374
03.2018 - 01.2019
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
CASHIER
WALMART #4374
08.2017 - 03.2018
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
LITCHFIELD HIGHSCHOOL
LITCHFIELD, MN06.2019
Skills
- Great customer and coworker relations
- Computer literate
- Decision-Making
- Calm Under Pressure
- Troubleshooting
- Product Knowledge
- Inventory Management
- Adaptable and Flexible
- Merchandise Receiving and Handling
- Creative Thinking
- Honest and Dependable
- Friendly and Helpful
Confirmation Number
01639F6E5N
References
CAN CONTACT FORMER EMPLOYERS
Timeline
Cabinet Design & Appliance Sales
Menards
01.2022 - Current
Plumbing Assistant Manager
Menards
09.2021 - 01.2022
Electrical Sales Associate
Menards
02.2021 - 09.2021
Cashier
Menards
09.2020 - 02.2021
Frozen and Dairy Associate
Family Fare Supermarket
09.2019 - 09.2020
ELECTRONICS SALES ASSOCIATE
WALMART #4374
03.2018 - 01.2019
CASHIER
WALMART #4374
08.2017 - 03.2018
High School Diploma -
LITCHFIELD HIGHSCHOOL