Dylan Liner
Bismarck,Arkansas
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
8
8
years of professional experience
Work History
Service Writer
Discount Tire and Brake
Little Rock, AR
04.2022 - Current
- Documenting repairs needed and scheduling technicians
- Developed cost estimates, parts, and time needed for repairs
- Convey all necessary information to customers
- Enter details of repair job on the company's network
- Assist technicians with repairs as needed utilizing various tools.
Service and Parts Writer
Kiko's Kountry RV
Mayflower, AR
08.2021 - 04.2022
- Gain knowledge on how to order and receive large amounts of parts
- Create customer relations via phone and in person
- Build knowledge on how to write and sell service tickets
- Work with all levels of customers ranging from mild to high tempered
- Help de-escalate problems that arise and pursue the correct actions needed to correct the problem
- Keep in contact with customers about updates and information
- Communicate with factories and distributors on various levels
- Work with insurance companies and extended warranty companies on estimates, claims, etc
- Helped close and move location to new location.
Laborer
Nabholz Construction Service - Client Service
Little Rock, AR
09.2019 - 08.2021
- Comprehensive knowledge of general construction and repair
- Followed plans and blueprints to start and finish jobs
- Worked with various tools (ex
- Tape measure, hammer, hammer drill, etc.)
- Operated equipment (ex
- Skid-steer, mini excavator, etc.)
- Maintained a clean and safe work environment.
General Technician
Discount Tire and Brake
Little Rock, AR
06.2016 - 08.2019
- Furthered knowledge with mechanical skills involved with a vehicle
- Ensured that customers needs were met in a timely manner
- Ensured that products were available for use by technicians and mechanics
- Completed the general maintenance (ex
- Oil changes, tire rotation, etc.) of a vehicle
- Completed brake, tire, alignment, and engine inspections of vehicles
- Maintained the cleanliness standards of the facility.
Education
High School Diploma -
Mayflower High School
05.2016
Bachelors of Business Administration; Emphasis in Management -
Henderson State University
Skills
- Mechanical Skill Set
- Strong Organization
- Customer Service Skill Set
- Typing Skills
- Microsoft Office
- Coordinating Schedules
- Technical Knowledge
Timeline
Service Writer
Discount Tire and Brake
04.2022 - Current
Service and Parts Writer
Kiko's Kountry RV
08.2021 - 04.2022
Laborer
Nabholz Construction Service - Client Service
09.2019 - 08.2021
General Technician
Discount Tire and Brake
06.2016 - 08.2019
High School Diploma -
Mayflower High School
Bachelors of Business Administration; Emphasis in Management -
Henderson State University
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