DYLAN LOESCHER
Virginia Beach,VA
Summary
Dynamic professional with extensive experience at GEICO, excelling in claims processing and customer service. Proven track record in optimizing workflows and enhancing team performance. Adept at problem resolution and employee development, leveraging technical proficiency to drive efficiency and improve customer satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Leaders
GEICO, Government Employees Insurance
Virginia Beach, Virginia
04.2025 - Current
- Managed daily operations to optimize workflow and productivity among associates.
- Conducted regular meetings to assess progress, identify challenges, and devise solutions.
- Analyzed customer surveys to implement improvements in claims handling processes.
- Developed strategies to enhance customer interactions for increased effectiveness.
- Oversaw compliance with regulatory insurance standards throughout claims processing.
Insurance Claims Specialist
GEICO
Virginia Beach, VA
04.2021 - 04.2025
- Evaluated complex insurance claims to ensure accuracy and compliance with standards.
- Collaborated with customers to clarify policy coverage and resolve disputes efficiently.
- Utilized insurance software for verifying claim data, calculating payouts, and updating statuses.
- Conducted investigations to assess liability, identify fraud, and negotiate settlements with claimants.
Online Grocery Department Manager
Walmart
Chesapeake, VA
09.2017 - 03.2021
- Motivate associates to pick groceries at a speedy accurate pace
- Efficiently develop a walking path for the best efficiency while picking items for customers
- Delivering items to customer vehicles at their scheduled pickup times in a timely manner
- Ensuring exceptional customer service while promoting our surveys to customers to get better feedback on our handling
- Handling customer dissatisfaction regardless of the reason
- Oversaw online grocery department operations, optimizing efficiency and customer satisfaction
Education
Associate - Cyber Security Network Administration
Tidewater Community College
Chesapeake, VA08.2025
Highschool Diploma -
Grassfield Highschool
Chesapeake, VA05.2017
Skills
- Customer Service
- Team leadership
- Claims processing
- Problem resolution
- Workflow optimization
- Training and development
- Teamwork
- Employee development
- Technical proficiency
- Complex Problem-solving
- Professional and courteous
- Adaptability
Timeline
Leaders
GEICO, Government Employees Insurance
04.2025 - Current
Insurance Claims Specialist
GEICO
04.2021 - 04.2025
Online Grocery Department Manager
Walmart
09.2017 - 03.2021
Associate - Cyber Security Network Administration
Tidewater Community College
Highschool Diploma -
Grassfield Highschool
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