Dylan Longoria
Mesa,AZ
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
- Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and a very engaging personality. Hardworking team builder motivated to maximize personnel performance and surpass business objectives.
- Innovative Marketing leader with 3+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.
- Implemented strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Lowe's
05.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Cashier
Lowe's
05.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Stock Associate
Walmart
05.2018 - 08.2018
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Consistently lifted materials weighing as much as 20 pounds.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Mentor
Paradise Hills Community Center
05.2016 - 08.2016
- Served as role model for youth kids by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted the youth in developing self-confidence and positive self-image.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ12.2024
High School Diploma -
Volcano Vista High School
Albuquerque, NM05.2020
Skills
- Complaint Logging and Resolution
- Customer Retention Strategies
- Sales and Upselling
- Product Merchandising
- Brand-Building Strategies
- Direct Email Campaigns
- Brand Development
- Social Media Content Creation
Accomplishments
- I have been doing E-Commerce for about 3 years now and have achieved a total revenue of $29,921.56.
- I have managed and ran multiple websites that sell problem-solving products and clothing.
- Resolved product issue through consumer testing.
- Achieved building my own clothing brand by studying and learning how to brand a product with accuracy and efficiency.
- Trained and mentored 6 employees.
- Have built and designed more than 5 E-Commerce stores.
- Accomplished 3 years of Electrical Engineering courses.
Sports
I have played sports since I was 6 years old, at such a young age I was playing football, basketball, track & field, and baseball. Football has always been my favorite extracurricular activity and I learned so much from it. Being in these sports, some key life skills that I developed are leadership, discipline, how to handle success and failure, resilience, teamwork, and character! Ever since I was young, my sports teams that I played for, I was the leader of the team and played a big role in all of our teamwork. All the life skills that I learned from sports transferred from my football huddle to school classrooms and beyond and I am forever grateful. I'm very competitive and well aware of all the situations and problems that I am associated with, I'm definitely a problem solver.
Timeline
Customer Service Associate
Lowe's
05.2022 - 01.2023
Cashier
Lowe's
05.2022 - 01.2023
Stock Associate
Walmart
05.2018 - 08.2018
Mentor
Paradise Hills Community Center
05.2016 - 08.2016
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
High School Diploma -
Volcano Vista High School
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