Dylan Loring
Santa Barbara,CA
Summary
At Carrillo Dining Commons, I gained experience in restaurant operations and staff supervision, ensuring quality standards are upheld. I developed skills in clear communication and customer service that fostered a productive environment and exceptional guest experiences. Skilled in training and mentoring, I drive team performance and operational efficiency, significantly enhancing service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Carrillo Dining Commons
Goleta, CA
01.2024 - 12.2024
- Served as a liaison between management and employees to ensure effective communication.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with all local health codes by regularly inspecting kitchen areas and equipment.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Handled complaints, settled disputes and resolved customer conflicts.
- Accommodated customer disabilities.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Built strong, respectful employee relationships.
- Enforced safety regulations and maintained cleanliness throughout the restaurant.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills.
- Assigned work tasks, prepared schedules, and managed staffing.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Lobby Manager
Carrillo Dining Commons
Goleta, CA
01.2024 - 12.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards daily.
- Handled emergency situations calmly, following protocols to ensure guest safety.
- Performed continuous reviews of operations to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Monitored security cameras in the lobby area to ensure safety of guests and staff members.
- Counted cash in cash register at end of shift to tally with meal tickets sold.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Verified customer meal credit to establish payment methods.
- Managed cash and credit transactions and balanced registers after shifts.
- Performed cash handling and register operations with accuracy and integrity.
- Resolved conflicts between guests or between guests and staff members quickly and professionally.
- Assisted with check-in and check-out processes for guests at the front desk.
Dishwasher Supervisor
Carrillo Dining Commons
Goleta, CA
01.2024 - 12.2024
- Observed safety regulations and used protective gear to clean kitchen supplies.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Adhered to sanitary regulations to prevent contamination with food products.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Hand-washed items unsuitable for machine washing.
- Maintained inventory of supplies to order replacements as needed.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Ensured timely availability of clean dishes for various meal services.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Participated in regular training sessions focused on developing leadership skills among staff members.
- Handled glassware and other fragile items with exceptional care to prevent breakage.
- Communicated effectively with staff members about their duties and assigned tasks.
- Developed strategies for improving efficiency within the dishwashing operation while maintaining a safe working environment.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Monitored employee performance and provided feedback on areas for improvement.
- Coordinated with other supervisors to ensure efficient workflow throughout the kitchen area.
Assistant
Conscious Living PR
Goleta, CA
06.2024 - 09.2024
- Wrote bio drafts.
- Designed EPKs (electronic press kits) on Canva for clients.
- Designed digital graphics on Canva for social media.
- Managed social media accounts and posts.
- Researched media outlet analytics and sent team reports on findings.
- Documented various opportunities for agency clients.
- Created media lists and press lists with Cision.
- Catalogued data from Cision into Google Sheets.
- Reviewed and flagged journalist requests for client opportunities.
- Communicated with the team via Slack.
- Utilized Asana for task management.
Paid Intern
Conscious Living PR
Thousand Oaks, CA
02.2022 - 11.2022
- Wrote bio drafts for PR assistants.
- Designed EPKs (electronic press kits) on Canva for clientele.
- Researched media outlet analytics and sent team reports on findings.
- Documented various opportunities for agency clients.
- Created media lists and press lists with Cision.
- Designed social media graphics for company Instagram account.
- Catalogued data from Cision into Google Sheets.
- Reviewed and flagged journalist requests for client opportunities.
- Communicated with team via Slack.
- Utilized Asana for task management.
Education
Bachelor of Arts - History of Public Policy And Law
University of California, Santa Barbara
Santa Barbara, CA06-2027
High School Diploma -
Agoura High School
Agoura Hills, CA06-2023
Skills
- Restaurant operations
- Quality standards
- Staff supervision
- Clear communication
- Expectation setting
- Training and mentoring
- Customer service
Accomplishments
- Honors: Salutatorian, Agoura High School, 2023
- Awards: Recognition of Eight Semesters Honor Roll (June 2023), Gold State Seal (May 2023), CSF Honor Society Gold SealBearer (May 2023), President's Education Award (May 2023)
Certification
- AP Scholar with Distinction Award
- AP Scholar Award
- CSF Membership (California Scholarship Federation)
- IB Certificate (Math Application and Interpretation)
References
References available upon request.
Timeline
Assistant
Conscious Living PR
06.2024 - 09.2024
Front of House Supervisor
Carrillo Dining Commons
01.2024 - 12.2024
Lobby Manager
Carrillo Dining Commons
01.2024 - 12.2024
Dishwasher Supervisor
Carrillo Dining Commons
01.2024 - 12.2024
Paid Intern
Conscious Living PR
02.2022 - 11.2022
- AP Scholar with Distinction Award
- AP Scholar Award
- CSF Membership (California Scholarship Federation)
- IB Certificate (Math Application and Interpretation)
Bachelor of Arts - History of Public Policy And Law
University of California, Santa Barbara
High School Diploma -
Agoura High School
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