Dylan Lozada
Vancouver,WA
Summary
Proven Office Coordinator with a track record of enhancing office operations and customer satisfaction at BenchMark Physical Therapy. Excelled in records management and supply replenishment. Renowned for exceptional customer service and office administration skills, consistently achieving superior patient and client relations.
Overview
13
13
years of professional experience
Work History
Office Coordinator
BenchMark Physical Therapy
06.2022 - Current
- Managed office activities by maintaining communication between patients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained medical records from time of admission through patient discharge.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Verified benefits and worked with insurance companies to obtain payments.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed appointments, registrations and patient relations in busy Physical Therapy office.
Department Lead
Sports Basement
04.2019 - 04.2022
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Communicated with managers of other departments to maintain transparency.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
Dog Walker
Wag!
06.2018 - 09.2018
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Grocery Clerk
Albertsons
09.2012 - 05.2015
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Seasonal Worker
Party City
10.2011 - 10.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Business Administration And Marketing
Miami Dade College
Miami, FLNo Degree - Graphic Design
Art Institute of Portland
Portland, ORSkills
- Report reconciliation
- Records management
- Supply replenishment
- Customer service
- Calendar management
- Mail handling
- File organization
- Office equipment maintenance
- Scheduling expertise
- Office administration
Timeline
Office Coordinator
BenchMark Physical Therapy
06.2022 - Current
Department Lead
Sports Basement
04.2019 - 04.2022
Dog Walker
Wag!
06.2018 - 09.2018
Grocery Clerk
Albertsons
09.2012 - 05.2015
Seasonal Worker
Party City
10.2011 - 10.2011
No Degree - Business Administration And Marketing
Miami Dade College
No Degree - Graphic Design
Art Institute of Portland
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