Dylan Lua
Manteca,CA
Summary
Reliable and organized professional with great customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Inshape Health Clubs
07.2023 - Current
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
- Greeted guests in a professional and friendly manner, ensuring their needs were met.
- Handled customer feedback positively by addressing concerns in a timely manner.
- Developed strong relationships with guests through attentive listening and effective communication.
- Verified identification upon check-in for security purposes according to company policy.
- Responded immediately to guest requests, inquiries and concerns.
- Inspected rooms prior to guest arrival for cleanliness standards compliance.
- Janitorial service, cleaning including pool maintenance
Guest Service Specialist
Mister Car Wash
02.2023 - 07.2023
- Greeted guests in a courteous and professional manner while providing quality service.
- Managed incoming calls from potential customers, answered questions about accommodations, rates, and availability.
- Ensured compliance with all safety regulations throughout the property and surrounding area.
- Provided exceptional customer service to guests with a positive attitude and friendly demeanor.
- Collaborated closely with management team on special projects related to guest services.
- Trained new staff members on proper customer service standards and protocols.
- Recognized opportunities to upsell products or services during each interaction with guests.
Education
High School Diploma -
Ripon High School
Ripon, CA05.2022
Skills
- Business Administration
- Time Management
- Special Requests
- Checking Reservations
- Guest Satisfaction
- Efficient Service
- Guest Relations
- Answering Customer Questions
- Listening Skills
- Professional Telephone Etiquette
- Effective Planning
- Membership Retention
- Guest Inquiries
- Lobby Maintenance
- Coordinate Housekeeping
- Maintaining Clean Work Areas
- Check-in and Checkout Procedures
REFERENCES
References available upon request
Timeline
Front Desk Associate
Inshape Health Clubs
07.2023 - Current
Guest Service Specialist
Mister Car Wash
02.2023 - 07.2023
High School Diploma -
Ripon High School
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