Dylan Lyman

• Delivered packages to customer doorsteps and business offices.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.

GENERAL MANAGER: APRIL 2023 - NOVEMBER 2023

• Managed a staff of over twenty employees and building them into a successful team.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, and scheduling.
• Assisted with recruiting and interviews for potential new employees.
• Monitored and tracked inventory levels for sales product, employee supplies, etc.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

ASSISTANT GENERAL MANAGER: OCTOBER 2022 - APRIL 2023

• Motivated, trained, and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Worked closely with GM to monitor labor budget, inventory, and employee evaluations.
• Developed and implemented policies and procedures to improve customer satisfaction.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.

SHIFT SUPERVISOR: APRIL 2022 - OCTOBER 2022

• Created the schedule for all staff outside of management.
• Organizing and formulating an Excel sheet to properly distribute the weekly tip pool.
• Enforcing proper procedures and SOP's to remain compliant with DOH and HIPPA policies.
• Completed store opening and closing procedures.
• Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.

DISPENSARY ASSOCIATE: MAY 2021 - APRIL 2022

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Pleasantly greeted and assisted customers by finding items quickly to boost store satisfaction rates.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Unloaded product from delivery trucks and organized BOH storage.

• Shared information with customers about menu items, preparation methods, and ingredients.
• Operated manual and electric appliances to peel, slice, and trim food.
• Greeted guests, promoted specials, and took orders.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Prepared and presented food in compliance with health and safety guidelines.
• Kept workplace clean and organized in line with restaurant policies.