Dylan Major
Minneapolis,MN
Summary
Flexible professional with experience developing and building IT solutions. Confident DevOps Engineer with exemplary expertise in routine application maintenance tasks, including troubleshooting and testing.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
Nagios
St Paul, MN
08.2022 - 07.2026
- Enhanced customer satisfaction by resolving complex technical issues promptly and
effectively. - Streamlined support processes for increased efficiency and reduced response times
through refinement of triage methodology. - Collaborated with cross-functional teams to develop solutions for recurring technical
problems using Git to document issues. - Conducted root cause analysis of technical issues, and communicated findings
through Git to collaborate on potential solutions. - Collaborated in massive documentation overhaul immediately after being hired.
- Troubleshot complex technical issues to enhance customer satisfaction and system
performance.
Site Reliability Engineer
EnergyPrint, Inc.
St Paul, MN
04.2019 - 08.2022
- Worked in both back-end and front-end aspects of development process.
- Completed code debugging and implemented fixes to resolve problems based on priority system.
- Modified existing software systems to enhance performance and add new features.
- Analyzed code and corrected errors to optimize output.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Participated in team meetings and provided input on deadlines, designs and enhancements.
- Tested software to alleviate bugs and troubleshoot issues prior to going live.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Introduced automation tools to enhance workflow.
Area Manager
MikLin Enterprises
Minneapolis, MN
03.2012 - 03.2019
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Education
High School Diploma -
Patrick Henry High School
Minneapolis06.2008
Skills
- Critical Thinking
- Avid Learner
- Version Control Systems: Git, GitHub
- Back-End and MySQL Database Skills
- Programming Languages: Ruby on Rails, NodeJS, ReactJS
- Backup Recovery
- DevOps Engineering
- Agile Workflow
- Linux Experience
- Google Analytics
- Ansible Experience
- Amazon Web Services Experience
Timeline
Technical Support Engineer
Nagios
08.2022 - 07.2026
Site Reliability Engineer
EnergyPrint, Inc.
04.2019 - 08.2022
Area Manager
MikLin Enterprises
03.2012 - 03.2019
High School Diploma -
Patrick Henry High School