Dylan Makkay
Painted Post,NY
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Forklift Operator
Southern Tier Logistics
03.2023 - Current
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cook
Applebee's Grill + Bar
10.2022 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Retention Customer Service Representative
Spectrum
01.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
GC Services Call Center
09.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Auburndale High School
Auburndale05.2016
Skills
- Safe Moving Operations
- Inspect Loads
- Assembly Lines
- Coaching and Mentoring
- Product Selection
- Service Quality Improvement
- Strong Telephone Etiquette
- Product Launching
- Cleaning and Organization
- Guest Satisfaction
- High-Volume Production Capabilities
- Hospitality Management
- Enterprise Resource Planning
- Solution Development
- Special Requests
Timeline
Forklift Operator
Southern Tier Logistics
03.2023 - Current
Cook
Applebee's Grill + Bar
10.2022 - 02.2023
Retention Customer Service Representative
Spectrum
01.2021 - 09.2022
Customer Service Representative
GC Services Call Center
09.2018 - 12.2020
High School Diploma -
Auburndale High School
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