Dylan Mangano
Austin,TX
Summary
Proactive and goal oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER
Carver Market/Community Grounds Cafe
11.2023 - 04.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
GENERAL MANAGER
Tropical Smoothie Cafe
04.2020 - 08.2023
- Oversaw daily operations including inventory management, ordering, and pricing strategies.
- Led team through a rebranding initiative resulting in an increase in customer satisfaction scores.
- Implemented new staff training programs which reduced employee turnover.
- Created quality beverages for customers following recipes and presentation standards.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
GENERAL MANAGER
Penn Station East Coast Subs
10.2014 - 05.2018
- Prepared Financial reports, explaining operational effectiveness, trends, and variances.
- Assisted in the recruitment process by interviewing potential candidates for open positions for multiple locations.
- Created Brand awareness with new customers by use of promoting and customer feedback for improving brand loyalty.
- Grilled meats and seafood to customer specifications.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Education
ASSOCIATES DEGREE - Software Designs and Solutions
Devry University
Chicago, IL01-2020
Skills
- Budgeting and Cost Control
- Marketing
- Training and Development
- Food Preparation and safety
- New business Development
- Employee Scheduling
- Strong Communication
Timeline
GENERAL MANAGER
Carver Market/Community Grounds Cafe
11.2023 - 04.2025
GENERAL MANAGER
Tropical Smoothie Cafe
04.2020 - 08.2023
GENERAL MANAGER
Penn Station East Coast Subs
10.2014 - 05.2018
ASSOCIATES DEGREE - Software Designs and Solutions
Devry University