Dylan Martin
Mount Washington,KY
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Norton Audubon Hospital, excelling in medication therapy management and patient counseling. Recognized for enhancing workflow efficiency and training staff, while ensuring compliance with HIPAA regulations. Adept at problem-solving and delivering exceptional customer service, contributing to improved patient care and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Norton Audubon Hospital
07.2022 - 06.2025
- Managed prescription processing to ensure accuracy and compliance with regulatory standards.
- Trained and mentored junior pharmacy technicians on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize medication stock levels and reduce waste.
- Collaborated with healthcare professionals to resolve medication-related issues and enhance patient care.
- Delivered and educated patients about their medications prior to discharge from the hospital.
- Enhanced workflow processes by identifying bottlenecks in efficiency and correcting them with simple yet effective solutions.
- Utilized different programs to assist patients on fixed incomes, to help them afford medications.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Process Guide
Amazon
01.2022 - 07.2022
- Streamlined operational processes to enhance workflow efficiency in fulfillment centers.
- Mentored new team members on safety protocols and standard operating procedures.
- Implemented best practices for inventory management, reducing discrepancies and improving accuracy.
- Collaborated with cross-functional teams to optimize supply chain performance and reduce bottlenecks.
- Led projects focused on automation integration, resulting in reduced manual tasks and increased productivity.
- Evaluated equipment performance, recommending upgrades that improved operational output and reliability.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
Assistant Store Manager/Pharmacy Supervisor
Walgreens
06.2019 - 09.2021
- Led daily store operations, ensuring compliance with company policies and procedures.
- Mentored staff in customer service techniques, enhancing team performance and engagement.
- Developed and implemented inventory management strategies, improving stock accuracy and availability.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Coordinated training programs for new hires, fostering a knowledgeable and efficient workforce.
- Oversaw visual merchandising standards, driving customer engagement through appealing store displays.
- Resolved customer concerns promptly, maintaining high levels of satisfaction and loyalty within the community.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Store Manager/Pharmacy Supervisor
Walgreens
06.2019 - 09.2021
- Led daily operations to ensure efficient store functionality and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Managed inventory control processes to optimize stock levels and minimize shrinkage.
- Analyzed sales data to identify trends and make informed decisions for inventory management.
- Fostered a positive work environment by mentoring staff and promoting teamwork initiatives.
- Managed teams of 20 to 50 people at any given time at my stores.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Mechanical Engineer Intern
Hino Motors Manufacturing U.S.A
05.2018 - 08.2018
- Collaborated with engineering teams to optimize product designs for manufacturability.
- Developed technical documentation, including specifications and assembly instructions.
- Participated in project meetings to provide updates on design progress and challenges.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Performed regular preventative maintenance on machines to reduce downtime.
Pharmacy Technician
Walgreens
05.2016 - 06.2018
- Processed and dispensed medications accurately, ensuring compliance with safety regulations.
- Assisted in inventory management, maintaining optimal stock levels and reducing waste.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with pharmacists to prepare prescriptions and verify dosage accuracy.
- Trained new pharmacy technicians on operational procedures and best practices.
- Implemented workflow improvements that enhanced efficiency in medication dispensing processes.
- Conducted regular audits of medication storage areas to ensure compliance with safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier
Walgreens
08.2015 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Managed inventory levels by restocking shelves as needed.
- Handled cash, credit, and electronic payments accurately.
- Demonstrated adaptability in fast-paced retail environment during peak hours.
- Collaborated with team members to enhance customer service experience.
- Ensured compliance with company policies and procedures at all times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Ph.D. - Pharmacist
Sullivan University
Louisville, KY01-2028
Associate of Applied Science - Industrial Maintenance
Arkansas State University Mid-South
West Memphis, AR01-2018
High School Diploma -
West Memphis High School
West Memphis, AR05-2016
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Patient counseling
- Verbal and written communication
- Team collaboration
- Attendance oversight
- Order verification
- Medication therapy management
Certification
- Pharmacist Intern Licenses in KY & IN
- Certificate of Proficiency Mechatronics Level I & II
- Certificate of Proficiency Heavy Truck Diesel Maintenance
- Career Readiness Certificate Platinum Level
Timeline
Certified Pharmacy Technician
Norton Audubon Hospital
07.2022 - 06.2025
Process Guide
Amazon
01.2022 - 07.2022
Assistant Store Manager/Pharmacy Supervisor
Walgreens
06.2019 - 09.2021
Store Manager/Pharmacy Supervisor
Walgreens
06.2019 - 09.2021
Mechanical Engineer Intern
Hino Motors Manufacturing U.S.A
05.2018 - 08.2018
Pharmacy Technician
Walgreens
05.2016 - 06.2018
Cashier
Walgreens
08.2015 - 05.2016
Ph.D. - Pharmacist
Sullivan University
Associate of Applied Science - Industrial Maintenance
Arkansas State University Mid-South
High School Diploma -
West Memphis High School