Dylan Martorano
Bellevue
Summary
Experienced food service manager who possesses strong communication and customer service skills. Familiar with cash and food handling procedures. Looking for a part-time position with growth opportunities.
Overview
10
10
years of professional experience
Work History
Assistant Manager
DSquared Hospitality Company
09.2023 - Current
- Managed a team of ten baristas and one shift supervisor. Mentored the team to enhance professional development and accountability in workplace.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strong relationships with customers, leading to increased repeat business and loyalty.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash handling and identified any discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Awarded employee of the month.
Delivery Driver
DoorDash
09.2020 - 09.2023
- Delivered meals to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Barista
Cypress Coffee
08.2019 - 09.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, nitrogen cold brew kegs and other equipment.
- Created a wide variety of hot and cold drinks each shift with consistent customer satisfaction.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information about products to customers and offered samples of latest brews.
- Cleaned counters, machines, dishes, utensils and seating areas daily.
Barista
Belle Pastry
06.2018 - 11.2018
- Made and served café beverages and sandwiches with speed, quality and consistency.
- Learned every menu preparation and numerous off-menu drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty pastries and cakes.
- Cleaned counters, machines, dishes, utensils and seating areas daily.
Shift Supervisor
Starbucks
09.2017 - 01.2018
- Ran and managed the work floor.
- Strategized and deployed employees in positions that suited them best, where they could ensure speed and quality in order to satisfy customers.
- Handled cash management and product management on a daily basis.
- Assigned individual tasks for employees to complete in order to maintain the store cleanliness and stocking.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Barista
Starbucks
06.2016 - 09.2017
- Made and served café beverages with speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Engendered customer loyalty by remembering personal preferences.
- Cleaned counters, machines, dishes, utensils and seating areas daily.
Crew Member
Regal Cinemas Issaquah Highlands 12
10.2014 - 05.2016
- Served customers at box office or at concessions stand.
- Handled currency and credit transactions quickly and accurately.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior.
Education
Associate of Arts -
Bellevue College
Bellevue, WA2019
High School Diploma - undefined
Issaquah High School
Issaquah, WA2016
Skills
- Friendly and helpful
- Customer-oriented
- High energy and outgoing
- Fast and efficient
- Quick learner
- Organized multi-tasker
- Cash handling expert
- Flexible availability
Timeline
Assistant Manager
DSquared Hospitality Company
09.2023 - Current
Delivery Driver
DoorDash
09.2020 - 09.2023
Barista
Cypress Coffee
08.2019 - 09.2020
Barista
Belle Pastry
06.2018 - 11.2018
Shift Supervisor
Starbucks
09.2017 - 01.2018
Barista
Starbucks
06.2016 - 09.2017
Crew Member
Regal Cinemas Issaquah Highlands 12
10.2014 - 05.2016
Associate of Arts -
Bellevue College
High School Diploma - undefined
Issaquah High School
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