Dylan Matsago
Tampa,FL
Summary
Accountable, flexible, and adaptable individual with a background in higher education and skills related to customer success, technology, and operations. Reliable individual with a strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Committed to creating and maintaining professional relationships to drive and increase results
Overview
5
5
years of professional experience
Work History
Housing Services Coordinator
University of South Florida, Residential Education
2021.05 - Current
- Develop and analyze data for leadership to make informed decision-making based on results
- Create and publish audit reports for over 100+ employees
- Facilitate hardware and software issues relating to key access management software
- Supervisor of three customer service desks to support clients, partners, and prospective clients
- Develop a strong relationship with campus partners and grow the connection between departments
- Train and develop on-going employees with professional staff regarding hardware/software
- Maintain and update records to ensure accuracy for staffing needs
- Responsible for the audit and inventory process of residential keys for over 6000 beds
- Assist partners, employees, staff with reporting for various needs
- Led search for student employment for 150+ student applicants
- Onboard and train 80+ new student employees and assist with the HR process
- Supervise and mentor up to two para-professional employees
Assistant Director
SUNY Polytechnic Institute of Technology, College Housing
2019.01 - 2021.04
- Supervised suite-style living environment that houses approximately 180 students
- Supervised residential advisor student staff
- Experienced using The Housing Director (THD), housing management software
- Previous temporary system admin of housing management software
- Held weekly one-on-one meetings with staff
- Maintained a budget of approximately $15,000 between all accounts for the academic year
- Assisted with Health and Safety inspections with Safety Coordinator and Fire Marshall
- Developed and hold weekly staff meetings
- Assisted with developing and implementing training throughout the academic/calendar year
- Assisted with student staff recruitment
- Managed social media platforms for departmental needs
- Assisted with other departmental needs
Education
Masters of Education - Instructional Technology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2018
Bachelor of Science - Middle School Mathematics
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2016
Skills
- MS Office Expertise
- Analytical and Critical Thinking
- Customer Relationship Management
- Inventory Accuracy
- Training Initiatives
- Employee Training
Timeline
Housing Services Coordinator
University of South Florida, Residential Education
2021.05 - Current
Assistant Director
SUNY Polytechnic Institute of Technology, College Housing
2019.01 - 2021.04
Masters of Education - Instructional Technology
East Stroudsburg University of Pennsylvania
Bachelor of Science - Middle School Mathematics
East Stroudsburg University of Pennsylvania
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