Dylan Mcdonald
Prahran , Vic
Summary
Dynamic hospitality supervisor with extensive expertise in Melbourne's premium bars, nightlife venues, large-scale events, and high-volume hospitality settings. Proven ability to lead teams effectively, optimize bar operations, coordinate functions seamlessly, and enhance guest experiences through strategic staff training and meticulous inventory control. Renowned for maintaining composure under pressure while upholding exceptional service standards in bustling environments. Committed to driving operational excellence and fostering a collaborative team atmosphere to consistently exceed expectations.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
HQ Group
Melbourne
09.2025 - Current
- Supervised daily bar operations within one of Melbourne’s busiest large-scale hospitality venues.
- Lead a bar team of up to 50 bartenders with one other supervisor
- Maintained strong customer service standards in a fast-paced waterfront venue environment.
- Coordinated with management to run special events like the Lacoste tennis takeover for the Aus Open and for F1, we had the Audi Revolut team do a full venue takeover.
Bar Supervisor
One Six One
Prahran, Vic
11.2023 - Current
- Managed daily bar operations, ensuring seamless and efficient service for patrons.
- Conducted routine maintenance on bar equipment to ensure optimal function and cleanliness.
- Led and coordinated the setup for special events and private parties, ensuring a high-quality guest experience.
- Provided bar services for private events, managing large groups and customizing offerings as needed.
- Recruited, trained, and mentored new bar staff, ensuring adequate coverage during peak periods and fostering a strong team environment.
- Oversaw inventory control, maintaining optimal stock levels while minimizing waste and maximizing profitability.
- Collaborated with the management team to design and implement a refreshed cocktail menu that aligned with brand and customer preferences.
- Partnered with security and management to maintain a safe environment for patrons, ensuring compliance with liquor license regulations; identified and assisted intoxicated individuals in getting home safely.
- Venue Manager- Gabi Chapman 0407 530 868
- Venue & Functions Manager- Riley Easdale 0413 020 005
Function and Duty Manager
AVC
Melbourne, Victoria, Australia
02.2021 - 11.2023
- Experience at Multiple Australian Venue Co. Locations Including Kewpie Fitzroy, BrewDog Pentridge, The Wharf Hotel, Fargo & Co., and more
- Functions Manager – BrewDog Pentridge
- Coordinated and managed food and beverage packages for events, ensuring seamless execution and a memorable guest experience.
- Collaborated with external suppliers to deliver unique, customized experiences for clients and their guests.
- Conducted function walk-throughs to ensure all event needs were met.
- General Responsibilities:
- Worked closely with the management team to identify areas of improvement and provided ongoing training to ensure top-tier performance.
- Gained hands-on experience across various roles, from bartending to management, in both pub and club environments.
- Collected and analyzed customer feedback to identify areas for service improvement and foster customer loyalty.
- Consistently maintained high service standards while contributing to a positive team environment.
- Promoted daily specials and beverage promotions, exceeding sales goals through effective communication with customers.
- Handled customer complaints and resolved issues in a timely and efficient manner, ensuring guest satisfaction.
- Managed teams of up to 25 staff members, maintaining high efficiency while controlling labor costs.
- Responsible for accurately counting and reconciling cash floats and tills, ensuring proper banking of takings.
Junior Supervisor
KFC
Yarrawonga, Australia
09.2018 - 02.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
- Provided support to crew members, facilitating quick food preparation and delivery
- Processed orders on POS system and accepted cash and charge payments
- Led a team of up to 10 people throughout daily trade working to ensure all KPI's were hit
Education
High School Diploma -
Hero Hq
05.2023
Certificate 2 - Kitchen Operations
Yarrawonga P-12
Yarrawonga11.2021
Skills
- Ability to Work Under Pressure
- Communication Skills
- Ability to Learn Quickly
- Management
- Creative Thinking
- Staff management
- Employee development
- FOH operations oversight
Timeline
Bar Supervisor
HQ Group
09.2025 - Current
Bar Supervisor
One Six One
11.2023 - Current
Function and Duty Manager
AVC
02.2021 - 11.2023
Junior Supervisor
KFC
09.2018 - 02.2021
Certificate 2 - Kitchen Operations
Yarrawonga P-12
High School Diploma -
Hero Hq