Dylan McDougall
Austin,TX
Summary
Forward-thinking Professional with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing over twenty years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Via 313 Pizza Bee Caves
Austin, TX
06.2023 - 02.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Food & Beverage Director
River Place Country Club
Austin, TX
03.2022 - 04.2023
- Developed positive relationships with members, fostering community atmosphere.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Worked with accounting to reallocate revenues to correct revenue centers to keep inventories in line.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll and time and attendance systems.
- Produced and filed payroll reports every two weeks.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Added new menu options by consulting with my chef to develop new recipes based on local, seasonal ingredients.
- Juggled multiple projects and tasks to ensure high quality service in the restaurant and with events.
General Manager
Via 313 Pizza Eastside
Austin, TX
02.2021 - 03.2022
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Assistant General Manager/Bar Operations Manager
Via 313 Pizza Oak Hill
Austin, TX
06.2019 - 02.2021
- Assisted the General manager in daily operations of the Restaurant.
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received
exceptional food and service. - Motivated and led team members to work together to achieve targets.
- Scheduling of all Front of House and Bar employees.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- In charge of all bar ordering and inventory, as well as Establishing relationships with vendors to remain up to date with the new trends in Local and Seasonal beer selections, wine, and spirits.
Front of House Manager
Via 313 Pizza North Campus
Austin, TX
10.2018 - 06.2019
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Assistant General Manager/Beverage Coordinator
Threadgill's World Headquarters
Austin, TX
02.2014 - 10.2018
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Organized special events, including receptions, caterings, and corporate luncheons.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Determined all bar decisions, including drink specials and menus to be implemented for both the
restaurant and a large outdoor music venue.
Head Bartender
Threadgill's World Headquarters
Austin, TX
09.2003 - 02.2014
- Worked with vendors to introduce local Beer, wine, and Spirits.
- Implemented drink specials, and promotions.
- Maintained full knowledge of beverage lists and promotions.
- Upheld strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Received beverage orders from wait staff and delivered beverages to guests.
Education
Restaurant And Food Services Management
Pal's Business Excellence Institute
Kingsport, TN12.2019
Restaurant And Food Services Management
K&N Management Educational Course
Austin, TX02.2019
Some College (No Degree) - Theater Arts/History
Angelo State University
San Angelo, TXHigh School Diploma -
San Angelo Central High School
San Angelo, TX05.1995
Skills
- Strong work ethic
- Loyal/Dedicated
- Adherence to high customer service standards
- Excellent time management skills
- Liquor, beer and wine knowledge
- Knowledge of Craft Beers
- Able to handle a high volume environment
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Labor and Sales Projecting
- Proficient in Microsoft Word, Excel, Google Docs and Sheets
- Exceptional interpersonal communication
- Supervision and training
- Cross-functional team management
- Employee scheduling
- Financial document control
- Budgeting and cost control strategies
- Leadership and team building
- Schedule management
- Profit and loss accountability
- Recruiting and hiring
- Training and coaching
Certification
TABC Certification
Food Handlers Managers Certification
References
Reed Woogerd
General Manager at Cimarron Hills Golf & Country Club.
Email: rwoogerd@gmail.com
Tel: (419) 989-8637
Brandon Hunt
Co-Founder Via 313 Pizza
512-902-8641
Danny Jones
General Manager at Threadgill's
Email:djofaustin@aol.com
Tel: (512) 771-4918
Timeline
General Manager
Via 313 Pizza Bee Caves
06.2023 - 02.2024
Food & Beverage Director
River Place Country Club
03.2022 - 04.2023
General Manager
Via 313 Pizza Eastside
02.2021 - 03.2022
Assistant General Manager/Bar Operations Manager
Via 313 Pizza Oak Hill
06.2019 - 02.2021
Front of House Manager
Via 313 Pizza North Campus
10.2018 - 06.2019
Assistant General Manager/Beverage Coordinator
Threadgill's World Headquarters
02.2014 - 10.2018
Head Bartender
Threadgill's World Headquarters
09.2003 - 02.2014
Restaurant And Food Services Management
Pal's Business Excellence Institute
Restaurant And Food Services Management
K&N Management Educational Course
Some College (No Degree) - Theater Arts/History
Angelo State University
High School Diploma -
San Angelo Central High School
TABC Certification
Food Handlers Managers Certification
Similar Profiles
Jhonaton CastroJhonaton Castro
Special Education Teacher at Bee Caves Middle SchoolSpecial Education Teacher at Bee Caves Middle School
Ryan KenyonRyan Kenyon
Assistant General Manager/Acting General Manager at Via 313 PizzaAssistant General Manager/Acting General Manager at Via 313 Pizza
Kailey CoxKailey Cox
Kitchen Shift Lead at Via 313 PizzaKitchen Shift Lead at Via 313 Pizza