Dylan McWilliams
West Chester,PA
Summary
Results-driven Assistant Manager with expertise in workflow management, staff supervision, and operations management. Proven ability to enhance store efficiency and customer satisfaction while ensuring compliance with safety regulations.
Overview
4
4
years of professional experience
Work History
Assistant Manager (Operations)
J. Crew Factory
Exton, Pennsylvania
05.2024 - Current
- Coordinated daily operations to enhance overall store efficiency and customer satisfaction.
- Monitored performance metrics to identify areas for improvement and optimize staff productivity.
- Executed budget management strategies to control expenses and improve financial performance.
- Conducted safety audits to ensure compliance with health and safety regulations.
Team Leader
Chick-fil-A
Glen Mills, PA
12.2023 - 05.2024
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Performed cash handling duties accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Front End Coordinator
Wegmans Food Markets
Malvern, PA
07.2022 - 11.2023
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Assisted upper management with daily operations to meet standards of service and quality.
Cashier
Wegmans Food Markets
Malvern, PA
01.2022 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Supply Chain Management
West Chester University of Pennsylvania
West Chester, PA06-2027
High School Diploma -
Upper Merion High School
King Of Prussia, PA06.2023
Skills
- Microsoft Excel
- Customer service
- Team leadership
- Budget management
- Safety compliance
- Operational efficiency
- Employee training
- Forecasting and scheduling
- Inventory management
- Problem solving
Affiliations
- Enrolled in a Co-Op class my senior year to refine my leadership skills and better my understanding of the workforce.
Accomplishments
- Promoted to Front End Coordinator within 6 months of working at Wegmans.
- Received academic award senior year for 3 years of distinguished honor roll.
Athletics
- Ultimate Frisbee Club - Freshman Year
Timeline
Assistant Manager (Operations)
J. Crew Factory
05.2024 - Current
Team Leader
Chick-fil-A
12.2023 - 05.2024
Front End Coordinator
Wegmans Food Markets
07.2022 - 11.2023
Cashier
Wegmans Food Markets
01.2022 - 07.2022
High School Diploma -
Upper Merion High School
Bachelor of Science - Supply Chain Management
West Chester University of Pennsylvania