Dylan Miller
Punta Gorda,FL
Summary
Results-driven technology professional with 7+ years of healthcare IT experience, specializing in systems integration and operational leadership. Proven track record of managing cross-functional teams, optimizing resource allocation, and implementing scalable technical solutions. Demonstrated success in leading multiple concurrent projects while reducing operational costs and improving efficiency in clinical practice environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate IT Operations Manager
Millennium Physician Group
01.2024 - Current
- Lead and mentor a combined team of 9 professionals, including 4 inventory/procurement specialists and 5 field technicians
- Drive operational efficiency through strategic inventory management, resulting in reduced expenses
- Establish and implement technical standards and procedures across multiple clinical practices
- Serve as escalation point for critical technical issues, ensuring minimal disruption to clinical operations
IT Integration Supervisor
Millennium Physician Group
01.2021 - 01.2024
- Managed complex integration projects across multiple clinical practices, ensuring alignment with organizational objectives
- Developed and implemented standardized processes for technology integration initiatives
- Coordinated with vendors and stakeholders to ensure seamless system implementations
- Created and maintained detailed process maps and workflow documentation
- Provided comprehensive project status reports to senior management
IT Integration Support Specialist
Millennium Physician Group
07.2020 - 01.2021
- Analyzed and documented integration requirements for clinical practice systems
- Collaborated with stakeholders to identify operational needs and potential risks
- Implemented technical solutions to enhance clinical workflow efficiency
- Developed training materials and conducted technical workshops for end users
IT Technical Support Specialist
Millennium Physician Group
10.2018 - 07.2020
- Led troubleshooting efforts for complex system integration issues
- Designed and implemented process improvements to enhance support efficiency
- Managed system performance monitoring and issue prevention strategies
- Coordinated with cross-functional teams to resolve technical challenges
Service Desk Support Technician
Millennium Physician Group
12.2017 - 10.2018
- Managed high-volume technical support operations using enterprise ticketing systems
- Streamlined support processes to improve response times and consistency
- Provided first-line support for clinical practice staff and healthcare providers
IT Support Associate
Youngs Transport
01.2017 - 12.2017
- Implemented and configured network systems and hardware solutions
- Monitored system performance and conducted proactive maintenance
- Managed technical infrastructure upgrades and improvements
Education
Associate of Science - Information Technology
Valencia College
Orlando, FL01.2025
Skills
- Healthcare Systems Integration
- Project Management Tools
- Network Infrastructure
- Inventory Management Systems
- Clinical Workflow Solutions
Certification
Project Management Professional (PMP) certification, In progress
Timeline
Associate IT Operations Manager
Millennium Physician Group
01.2024 - Current
IT Integration Supervisor
Millennium Physician Group
01.2021 - 01.2024
IT Integration Support Specialist
Millennium Physician Group
07.2020 - 01.2021
IT Technical Support Specialist
Millennium Physician Group
10.2018 - 07.2020
Service Desk Support Technician
Millennium Physician Group
12.2017 - 10.2018
IT Support Associate
Youngs Transport
01.2017 - 12.2017
Project Management Professional (PMP) certification, In progress
Associate of Science - Information Technology
Valencia College
Similar Profiles
Christina CostelnikChristina Costelnik
Certified Medical Assistant at Millennium Physician GroupCertified Medical Assistant at Millennium Physician Group
Rebecca JosephRebecca Joseph
Medical Assistant at Millennium Physician GroupMedical Assistant at Millennium Physician Group
Frederick BurfordFrederick Burford
Physician at Millennium Physician GroupPhysician at Millennium Physician Group