Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Home Improvement Contractor
J Kevin Moore Construction
02.2023 - Current
Negotiate purchases and service contracts for over 24 projects, greatly reducing overall costs labor contracts with general contractors and subcontractors.
Complete remodeling of residential bathrooms, kitchens, basements, and decks
Demolish and dismantle residential structures to prepare for remodel.
Perform cabinet installation, door hanging and room framing.
Handle prep work for remodeling projects by plastering, sanding and finishing.
Service Technician
Jiffy Lube
07.2021 - 08.2023
Responded to customer inquiries quickly and professionally to increase satisfaction.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Explained diagnostic findings to customers and outlined repair or service options.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Worked as a customer service advisor
Correctional Officer
Carroll County Sheriff's Office
08.2022 - 02.2023
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Conducted routine and emergency head counts.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Completed intake paperwork, fingerprints, and searches.
Booked new inmates into facility and processed inmates for release.
Education
High School Diploma -
Francis Scott Key High School
Union Bridge, MD
05.2022
Skills
Materials Management
Budgeting and Estimating
Contract Negotiation
Customer Service
Time Management
Problem Solving
Quality Control
Schedule Management
Timeline
Home Improvement Contractor
J Kevin Moore Construction
02.2023 - Current
Correctional Officer
Carroll County Sheriff's Office
08.2022 - 02.2023
Service Technician
Jiffy Lube
07.2021 - 08.2023
High School Diploma -
Francis Scott Key High School
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