Dylan Morawski
Elgin,IL
Summary
Energetic and reliable individual with excellent teamwork and communication skills. Possesses foundational understanding of operational processes and hands-on ability in problem-solving and equipment handling. Committed to contributing positively to operational efficiency and team success.
Overview
3
3
years of professional experience
Work History
Lead, Event Operations Crew
Chicago Cubs
05.2022 - Current
- Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events
- Provide event support and coordination on a year-round basis, including baseball games, non-game events, concerts, and winter events
- Provide excellent customer service through the event process and in all interactions with internal and external clients
- Continually inspect and maintain event spaces, while conducting ballpark audits to ensure quality control, producing readouts to management and escalating issues in real time
- Provide guest service by ensuring guests are greeted upon arrival, questions are answered to customer's satisfaction, and job functions are being executed
- Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
- Partner with event coordinator and logistic supervisors to support them with event production and daily tasks
- Provide administrative support by producing reports, reading BEOs, and managing the event queue
- Support inventory management and assist loading dock operation as needed
- Deliver best-in-class guest service through all touch points via the Cubs' service brand, Marquee Moments
Customer Service Representative/Operations
Canlan Sports
02.2022 - 05.2023
- Welcomed and provided service for walk-in customers in a friendly and competent manner
- Answered customer questions and concerns or escalated to the appropriate department
- Accepted payments and provided receipts to customers for drop-in programs, contract, programs and league or tournament payments
- Took casual/spot rental bookings, prepared contracts and collected fees
- Was the primary point of contact for the Contact Center
- Reported repair and maintenance requirements to Operations department personnel
- Maintained a safe environment for customers and employees, by identifying and managing potential risk situations or escalating to the appropriate manager
- Participated in keeping all areas of the complex neat, tidy, and safe at all times
- Assisted in training of new employees
Intern
Lake Forest College Athletic Department
01.2022 - 05.2022
- Assisted in the day-to-day operations and maintenance of the Student Recreation Center
- Assisted in the game day operations of athletic events including setup and teardown, as well as the preparation of player locker rooms
- Assisted the Director of Athletic Facilities and the Director of Athletics in the scheduling of events
- Assisted in the marketing efforts for intramural sports and other sport-related activities
- Assisted with uniform inventory
- Acted as the game day manager for all home Women's Lacrosse games
Education
Bachelor of Science - Sport Management, Business Administration
Eastern Illinois University
Charleston, IL05.2022
Skills
- Efficient multitasking
- Maintenance
- Proactive mindset
- Cross-functional teamwork
- Superior customer service
- Attention to detail
- Adaptability and flexibility
- Problem-solving abilities
Timeline
Lead, Event Operations Crew
Chicago Cubs
05.2022 - Current
Customer Service Representative/Operations
Canlan Sports
02.2022 - 05.2023
Intern
Lake Forest College Athletic Department
01.2022 - 05.2022
Bachelor of Science - Sport Management, Business Administration
Eastern Illinois University
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